Housekeeping Manager

POSITION SUMMARY: 

This role supports the Rooms Manager in overseeing daily housekeeping operations, ensuring cleanliness, organization and efficiency in all guest rooms, public areas and back of the house spaces. It also involves supervising housekeeping staff, maintaining quality control, managing inventory and ensuring guest satisfaction while adhering to hotel policies.  

ESSENTIAL FUNCTIONS: 

• Assist in overseeing the daily operations of housekeeping, laundry and public area cleaning.  

• Ensure all areas meet the hotel’s cleanliness and presentation standards.  

• Conduct inspections of guest rooms and public areas to maintain quality control.   

• Implement and enforce hotel brand standards, health regulations and safety protocols.  

• Assist with the recruitment, training and supervision of the housekeeping staff.  

• Foster a positive work environment and promote teamwork among associates.  

• Monitor staff performance and provide coaching and feedback.  

• Assist in managing the inventory of cleaning supplies, linens and guest amenities.  

• Ensure lost and found procedures are followed.  

• Work closely with other departments, including front office and maintenance, to enhance the guest experience.