Housekeeping Manager - Non-Exempt

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Position Summary:

The Hourly Housekeeping Manager plays a key leadership role within the Housekeeping Department at the Fairmont Olympic Hotel. This position is responsible for supporting the day-to-day operations of the department, ensuring the highest level of cleanliness, efficiency, and service standards throughout guest rooms, public areas, and back-of-house spaces. The ideal candidate will lead by example and embody the Fairmont brand values of excellence, care, and attention to detail. This hands-on leader will coach, motivate, and guide room attendants and public area staff to consistently deliver exceptional luxury service.

Key Responsibilities:

• Operational Leadership
  • Oversee daily housekeeping operations during assigned shifts, ensuring guest rooms, corridors, and public areas meet luxury cleanliness and presentation standards.
  • Assign and monitor daily tasks for Room Attendants, Housepersons, and Public Area Attendants.
  • Conduct inspections of rooms and public areas to ensure adherence to Fairmont brand standards.
  • Coordinate with Front Office and Engineering to address room status, maintenance needs, and guest requests in a timely manner.
  • Respond promptly to guest concerns and ensure service recovery is handled with care and professionalism.
• Team Development & Coaching
  • Lead by example by modeling service excellence and a strong work ethic.
  • Provide coaching, recognition, and real-time feedback to colleagues.
  • Support new hire onboarding and on-the-job training, ensuring understanding of safety, cleanliness, and service standards.
  • Foster a positive and inclusive work environment that supports collaboration and colleague success.
• Administrative & Compliance
  • Ensure adherence to health, safety, and sanitation protocols.
  • Track attendance, productivity, and report any performance concerns to senior leadership.
  • Maintain proper inventory levels of linens, amenities, and cleaning supplies during shift and assist in ordering processes as needed.
  • Prepare shift reports and communicate key information to the next shift and management team.

Qualifications:

• Applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment without the need for employer sponsorship.
• Between 1-2 years of progressive leadership experience in housekeeping or front desk preferably within a luxury hotel environment.
• Strong attention to detail with the ability to inspect work and ensure standards are met.
• Exceptional communication and interpersonal skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• Demonstrated ability to lead and motivate a diverse team.
• Flexible with schedule, including evenings, weekends, and holidays as required.
• Proficient in English; bilingual abilities are an asset.
• Working knowledge of Microsoft Office and hotel housekeeping systems preferred.

Legal Requirement:

Applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment without the need for employer sponsorship.

Physical Requirements:

• Must be able to stand and walk for extended periods.
• Frequent bending, kneeling, pushing, pulling, and lifting up to 30 lbs.
• Ability to navigate stairwells and service areas as required.

What We Offer:

• Bases salary of $65,000 - $70,000 (based on experience), this is a non-exempt role and is eligible for overtime pay.
• Complimentary employee meals during shifts.
• Uniforms provided and laundered by the hotel.
• Opportunities for career development within the Fairmont and Accor hotel network.
• Discounted travel rates at Fairmont and Accor properties worldwide.
• A positive, inclusive, and dynamic work environment in Seattle’s premier luxury hotel.

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS