Housekeeping Operations Manager (Caesars Palace LV)

It is the primary responsibility of the Housekeeping Operations Manager to manage the daily operations of Housekeeping related areas to ensure that standards and strategic objectives are being upheld. The Housekeeping Operations Manager will play a vital role in total service, operational management, expense control and employee engagement. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

• Support with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.
• Actively participate with monitoring daily productivity to produce both short-term and long-term profitability.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
• Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures.
• Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service.
• Respond to notification of unusual events or circumstances requiring mid-level management attention.
• Inform senior hotel management of situations which require attention.
• Assist the Assistant Director with any tasks assigned.
• Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests.
• Participate in hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation.
• Work with the human resources department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant.
• Keep all public areas (casino, guest rooms, and front areas) in exceptional appearance conditions.
• Issue discipline and follow up with coaching.
• Perform all other job related duties as requested.

Required: 

• Bachelor degree in Hotel Management or related field or equivalent education and experience preferred.
• At least 3 years of housekeeping experience at a major hotel/resort complex.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Previous experience working in a large-scale luxury resort operations

Critical Competencies:

• Initiative. Creates and seizes opportunities to win, even when faced with ambiguity. True passion for results.
• Team Focused. Catalyst for success of the whole team, not just own goals.
• Range of Influence. Inspires confidence. Builds and leverages a powerful network.
• Problem finding. Sees around the corners. Anticipates the unexpected.
• Creativity. Generate new perspectives. Inspires brilliance with new ideas.
• Business Intelligence. Stays current. Understands how what happens in the world affects us, our marketplace and our competition.
• Entertain your Best. Demonstrates integrity, authenticity, and candor. Embraces inclusion and employee engagement.
• Outside In. Systematically seeks information on candidate and hiring managers’ wants and needs
• Problem Resolution. Be decisive and timely. Act on information and adapt with changes.

Additional Requirements

Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint.  Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property.