Housekeeping Quality Assurance

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Housekeeping Quality Assurance

DEPARTMENT:                               Hotel

GRADE/FLSA STATUS:                 H12—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Green                                           

REPORTS TO:                                 Housekeeping Shift Supervisor

SUPERVISES:                                  NA

JOB SUMMARY:                              

Inspect the quality of work performed by assigned personnel.  Also assists supervisor with scheduling, work assignments, and performance reviews.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values  


• Responsible for leading, examining and inspecting the quality of work performed by assigned personnel making certain that all rooms meet Harrah’s standards


• Keeping all rooms cleaned in a timely manner.


• Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards


• Follow and ensure security and safety standards are in place


• Assist or provide feedback throughout the PAF process


• Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons


• Complete room inspections before rooms are released for guest use


• Clean rooms as needed


• Perform the duties of both the room attendant and houseperson as needed


• Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard


• Serve as a role model to her/his staff


• Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department


• Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations


• Assisting with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks


• Assist with providing direction and support for all staff members to achieve department goals and objectives


• Demonstrate high levels of  Spotlight service skills on a consistent basis


• Delight our guests with outstanding  resort level service


• Adhere to all regulatory, company and department policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required


• One year experience in hospitality industry, housekeeping experience required


• Must demonstrate the following essential knowledge and skills:

• Excellent customer service/public relations skills required


• Strong organizational, communication and supervisory skills required


• Excellent oral and written communication skills


• Strong interpersonal skills


• Must be able to operate an I-Touch handheld device


• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook


• Self-starter; must work without close supervision


• Ability to handle multiple priorities in a fast-paced environment


• Neat, professional appearance with excellent personal hygiene*Knowledge of LMS preferred


• *Knowledge of Harrah's employment policies


• *Blood Borne Pathogen (BBP) Training


• *Risk Management training


• *Knowledge of the HotSOS/REX programs

         *Not required at time of hire; may be learned in probationary period agreed upon at time of hire.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to work in small, shared office space

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak  and understand English

• Must be able to lift up to 50 pounds and carry 5 pounds


• Must be able to work around dogs/pets


• Must be able to walk and stand for long periods of time


• Must be able to work with various chemicals


• Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke


• Must be able to work a flexible schedule including weekends,  evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.    8.16.18