Housekeeping Supervisor

Description

Position Purpose: The Housekeeping Supervisor will under the direction of the Regional Housekeeping Manager, maintain the quality and cleanliness of the property. The Housekeeping Supervisor is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.

Supervisory Responsibilities: Housekeeping team members at designated property on shift

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the Regional Housekeeping Manager.
• Maintain a positive and professional approach with employees, coworkers, and guests.
• Set goals for performance that coincide with Heritage's plans and vision.
• Ensure compliance with safety, legal, operations, labor, and the Heritage brand
• product and regulations policies.
• Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM.
• Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
• Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Report, as directed, any observed deviations to established standards.
• Advises manager or desk clerk of rooms ready for occupancy.
• Support the manager with interview, hire, disciplinary, and termination actions when necessary for team members.
• Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued.
• Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
• Enforces standard procedures for the acceptance, security, and return on customer lost and found items.
• Resourcefully solve any issues that arise and seize control of any problematic situation.
• Review occupancy levels and event levels to staff team member labor accordingly.
• Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery.
• Handle all guest and employee concerns with tact and follow-up.
• Review and maintain linen inventory and proper storage.
• Help the Manager implement as needed an ongoing housekeeping training program for all new housekeeping employees.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Benefits:

• Part-time employees receive: Dental, Vision and 401k!
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!

Requirements

• Knowledge of Microsoft Office, Internet Explorer and prior PMS experience.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on your feet for eight hours or more.
• Must be able to lift/push/reach for/carry 40+ pounds frequently.
• Excellent verbal communication and ability to multitask.
• 1-2 years or equivalent combination of education and experience; housekeeping or hospitality experience preferred.
• High school diploma or equivalent experience/training, associate’s degree in Management or Hospitality Preferred.