Housekeeping - Supervisor

Description

Supervises and leads the operation of the housekeeping and laundry divisions of the hotel to ensure that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. Ensures that the housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized.

Primary Responsibilities:

• Assists Operations Manager to hire, train and provide career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Assists in Developing and implementing systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services
• Supervises work activities of housekeeping staff
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes functions of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
• Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follow up to ensure guest satisfaction.
• Investigates complaints regarding housekeeping services and takes corrective actions.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Note: Other duties as assigned by supervisor or management

Relationships:

Internal: Guest Service: To communicate the status of rooms, coordinate services, and resolve problems.

Engineering: Communicate anything needing repair.

External: Guests: To provide service.

Vendors: Order and receive supplies.

Requirements

Qualifications:

Education/Experience: High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Skills and Qualities:

• Leadership skills
• Interpersonal skills.
• Communication skills.
• Organizational ability.
• Attention to detail.
• Ability to prioritize tasks
• Flexible worker
• Appreciation of clean facilities
• Logic and reason
• Encouraging and motivating towards others

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to work in a fast paced environment.
• Will be exposed to and working with household chemicals.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since supervising a group of employees and inspecting their work is the major responsibility of this position, the Executive Housekeeper spends a significant amount of their workday listening and speaking.

A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawers.

The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.

Advanced mathematical skills and reading abilities are used.

Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.

At times, an Executive Housekeeper will assist the houseperson or room attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.

Carrying and/ or lifting approximately 50 pounds and pushing and/ or pulling approximately 200 pounds occurs infrequently.

Organizational Structure:

Reports to: Operations Manager

Subordinates: Assistant Housekeeper, House persons, Room Attendants, Laundry Attendants