Housekeeping Supervisor

Do you love having FUN?

Do you love working in a Team as well as by yourself?

Do you love working with your hands?

Do you love interacting with people?

Do you love doing something different every day?

Then this job may be for YOU.

Job Purpose:

Responsible for training, supervises and delegates work to Housekeeping Department employees.  Ensuring the cleanliness of guest rooms, and inspecting the work of other housekeepers, laundry, inventory management, and fulfilling special requests for guests as assigned. Also responsible for cleaning and proper maintenance of 2 comfort stations, 36 cabins/cottages, 3 rental RV’s, ranger station restrooms, break room, offices, and laundry facilities. All while acting in a public relations capacity providing information and assistance to the guests of Yogi Bear’s Jellystone Park™.

Duties:

• Daily supervision and scheduling assignments for housekeeping staff. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.


• Inventory housekeeping supplies and equipment to ensure all items are kept in stock and work with staff to minimize waste.  Work with the general manager/housekeeping manager to order replacements. 


• Manage the quality of housekeeping and laundry services. Schedule routine inspections of all accommodations and public areas to ensure furnishings, accommodations, equipment, linens, public restrooms, registration/store, etc. are clean and in good repair to meet guest satisfaction.


• Manage the commercial laundry room to ensure that proper techniques and systems are being used and work is being completed in a timely manner.


• Work closely with the front desk staff and maintenance staff to ensure timely guest check-ins and units are kept in good working condition.


• Perform all housekeeping duties necessary including cleaning accommodations and public spaces to ensure guest satisfaction.
  
  
  
  • Stocks and organizes supply cart.
  
  
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    Removes soiled/dirty linens from beds.
  
  
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    Distributes clean linens as requested.
  
  
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    Cleans/scrubs shower, tub, toilet, sink, counters, and mirrors.
  
  
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    Vacuums carpets; Mops all floors; Dusts all furniture, and polishes as needed.
  
  
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    Cleans microwaves, refrigerators, and sinks.
  
  
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    Ensures stock & cleanliness of kitchen dishes and utensils.
  
  
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    Folds clean linens as necessary; make linen packages and disperse resort laundry.
  
  
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    Assists customers with specific requests.
  
  
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    Cleans and organizes housekeeping area.
  
  
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    Uses personal protective equipment (PPE) as required.
    
  
  
  
  


• May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
  
  
  
  
  • Follow scheduled cleaning checklists for daily, weekly, and monthly maintenance.
  
  
  
  


• Educate and train all team members to ensure staff is properly trained and has the tools and equipment to carry out job duties.  Also assists with scheduling, & discipline of housekeeping staff; directly supervises Housekeepers as required.
  
  
  
  • Knows and follows all company, Environmental, Health, and Safety Management Programs.
  
  
  
  


• Present a positive, professional impression with a well-groomed appearance, smile and proper uniform and name tag.


• Provide excellent and friendly guest service by being attentive, responsive and helpful to all guest needs. 


• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.


• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 
  
  
  
  
  

Skills/Qualifications:

• Housekeeping/Laundry Experience, supervisory skills a plus


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  Strong organization, multi-tasking ability, and time management skills.


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  Excellent communication skills and interpersonal skills with the ability to interact with many types of personalities.


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  Excellent guest relations skills.


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  The ability to work with minimal supervision and be self-motivated.


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  Basic computer skills including MS Word, Excel, email; RMS or similar reservations software experience a plus.


• Basic knowledge of safety procedures including chemical properties, handling and usage.


• Work under wet and slippery conditions.


• High School Diploma or equivalent.
  

• Valid Driver’s License may be required.
  


• Capable of operating a golf cart.


• Must be able to work evenings, weekends and holidays as necessary.
  

Physical Demands:

• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.


• Must be able to climb stairs frequently.


• Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward, and overhead repetitively.


• Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.


• Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.


• Ability to lift and carry up to 50 pounds occasionally.


• Must be able to operate a computer/tablet.


• Must be able safely to operate a motor vehicle as required.


• The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity, sometimes inclement weather, and airborne particles.

Full-Time, Year Round position

**Not full job description.