Housekeeping Supervisor

Job Summary

As a member of the Triple Creek Ranch housekeeping team, the Housekeeping Supervisor provides leadership to the day shift of the housekeeping department, in the absence of the Housekeeping Manager, while achieving the highest level of quality, customer satisfaction and employee engagement.

Minimum Required Qualifications

The person in this position needs to:

• Constantly move about the property, common areas and inside guest cabins.


• Frequently communicate to the housekeeping staff regarding cleaning and guest needs.


• Frequently use cleaning equipment to wipe, scrub, mop and polish.


• Occasionally ascend/ descend stairways and ladders to access and clean multiple levels and hard to reach areas. 


• Constantly position yourself to clean under furniture, lower cabinets and flooring.


• Constantly detect dirt and grime in guest areas.


• Frequently use hands and arms to place, fold, press, hang laundry items such as linens, guest laundry and staff uniforms.


• Frequently move equipment, supplies, furniture and boxes weighing up to 50 pounds across short distances. 


• Frequently work in harsh outdoor weather conditions.


• Occasionally remain in a stationary position at one’s desk.


• Occasionally operate a computer and other office equipment such as printers and copiers. 


• Must possess a valid driver’s license and clean driving record.

Essential Functions

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards. 


• Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards. 


• Support daily communications with the Triple Creek Ranch team on special requests, menus, guest needs, cabin stocking requirements and changes to operational norms.


• Act as lead for all day housekeeping services, in the absence of the Housekeeping Manager, making certain we are meeting our guest expectations and procedural norms for cleanliness, amenities and cabin appearance.


• Train and mentor employees for efficient operations.  Motivate and develop employees by communicating expectations, delivering feedback and conducting periodic evaluations.  Lead with integrity, setting maximum standards for yourself and your team.


• Enforce sanitary practices for general cleanliness, and maintenance of equipment, storage, laundry and housekeeping area.  Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.


• Adhere to company standards and service levels to increase sales and minimize costs, including housekeeping supply, utility and labor costs.  Maintain labor costs through efficient employee scheduling and time management.  Ensure that all financial (budgets, invoices, reporting, inventory) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.


• Serve as back-up to the housekeeping manager as needed.


• Interact with guests in a polite, professional and competent manner.


• Communicate any damages, repairs needed or safety concerns to management.


• Maintain regular and punctual attendance.


• Work a variety of shifts including nights, weekends, holidays and overtime.


• Perform any other job duties as assigned.

Additional Responsibilities

• Raking outdoor areas in the spring and fall.


• Shovel snow in the winter.

Job Classification

• This is a non-exempt position under the Fair Labor Standards Act (FLSA).

Disclaimer
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the
employee may be required to perform additional functions. Additionally, TCR reserves the right to revise this job
description at any time. The employee must be able to perform the essential functions of the position satisfactorily
and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform
the essential functions of their job, absent undue hardship.