Housekeeping Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

What you will have an opportunity to do:

PRIMARY PURPOSE OF THE POSITION:  The Housekeeping Supervisor is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Supervisor will promote an atmosphere that insures guest and employee satisfaction.

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

• Assigns employees their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Assists with preparation of reports concerning room occupancy, payroll, and department expenses.
• Performs cleaning duties in cases of emergency or staff shortage.
• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Establishes standards and procedures for work of housekeeping staff.
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.

OTHER FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

• Monitor all VIP rooms, special requests and guest requests.
• Maintain professional contact via telephone with all other hotel departments such as, Front Desk, Sales, Engineering, Reservations, etc., to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.
• Makes recommendations to improve service and ensure more efficient operation.
• Properly store, secure and issue supplies as needed to meet business demands.
• Participate in the coordination of rehabilitation and capital improvement projects
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Any other functions as assigned by management.

QUALIFICATIONS REQUIRMENTS:  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Ability to handle sensitive, confidential information discreetly and professionally
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
• Ability to work independently with limited support and minimum supervision
• Excellent verbal and written communication skills
• Strong detail orientation; ability to set priorities, multi-task and meet deadlines
• Strong organizational, problem-solving skills
• Ability to quickly learn and accurately administer complex processes
• Strong ability to track actions and follow through on processes
• Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment
• Commitment to excellence and continuous improvement
• Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm
• Strong computer skills
• Excellent time management and organizational skills

EDUCATION and/or EXPERIENCE:  High school diploma or general education degree (GED); or minimum of two years related experience and/or training; or equivalent combination of education and experience. 

• Recent experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) required.
• Supervisory experience.
• Multilingual skills are preferred.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.