Housekeeping Supervisor

Essential Functions 

• Comply at all times with Brand standards and OSHA regulations.  

• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.   

• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.   

• Prepare and monitor VIP rooms, special guests , and requests. 

• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.   

• Monitors vacant rooms, check out rooms, and stayovers and communicates pertinent information with the front office. 

• Maintain a complete and accurate set of logs and room status. 

• Responsible for assigning or reassigning room lists to room attendants.   

• Support and supervise the assignments of houseperson and laundry attendants. 

• Issues proper keys to authorized personnel. 

• Training on cleanliness standards. 

• Lead daily stand up and pre-shift meetings. 

• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.  

• Be aware of and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms. 

• Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis. 

• Demonstrates knowledge of job-relevant issues, products, systems, and processes. 

• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness. 

• Provides services that are above and beyond for customer satisfaction and retention. 

• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs. 

• Serves as a role model to demonstrate appropriate behaviors. 

• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures. 

• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards. 

• Ensure all associates are safety conscious and trained in safe work practices. 

• Ensure associates exceed service and cleanliness standards. 

• Fosters open channels of communication between all employees. 

• Follow all additional duties as assigned by management. 

Skills and Abilities 

• Understand the mission, vision, and goals of the hotel. 

• Bi-lingual in Spanish and English to effectively communicate. 

• Strong computer skills and proficient in Microsoft Office. 

• Strong leadership skills and the ability to apply them in a dynamic environment. 

• Establish goals and objectives for department. 

• Well organized, focused and complete all work assigned. 

• Work cohesively with co-workers and all departments as part of a team. 

• Build morale and promote positive employee engagement. 

• Follow all appropriate policies and procedures while constantly striving to improve standards of operations. 

• Ability to read, comprehend, and write instructions, correspondence, reports, and memos. 

• Ability to communicate verbally with guests, management, and co-workers. 

• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations. 

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 

• Ability to understand guest service needs. 

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. 

• Must be able to lift up to 15 lbs. on a regular and continuing basis. 

• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.  

• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. 

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 

• Requires manual dexterity to use and operate all necessary equipment. 

Job Qualifications/Requirements 

Education: High School diploma or GED equivalence 

Experience: Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role. 

Additional: Will be required to work flexible scheduled shifts based on business needs 

• Must be able to lift and/or carry up to 50 pounds frequently to assist guests 


• Ability to stand for extended periods of time 


• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 


• Ability to bend and twist, push, and pull, stoop, and kneel 


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  Ascend and descend a ladder