Housekeeping Supervisor

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

REPORTS TO

Executive Housekeeper

DIRECT REPORTS

N/A

KEY RELATIONSHIPS

Internal: Managers and hourly staff 

External: Hotel vendors and suppliers

ESSENTIAL JOB FUNCTIONS

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.  
• Supervise and inspect the cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.  
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.  
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.  
• Respond to guest requests, concerns and problems to ensure guest satisfaction. 
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the House, guests, staff and company assets.      
• Comply with attendance rules and be available to work on a regular basis.
• Assist the housekeeping team meet their productivity goals. If the team is busy, spend the day with assisting with delivering supplies around the property, stripping rooms and helping the team to finish their rooms with the utmost cleanliness and timeliness.  
• Ensure that agreed upon productivity and budgeting goals are met daily by smartly using all available resources and team members to achieve productivity goals. Ensure you are tracking the team’s progress throughout the day, keeping in mind when they should be finishing each room to ensure they stay on track.
• Thoroughly inspect rooms both arrivals as well as on a daily basis and ensure that no cleanliness or quality issues are left behind. If needed, show the housekeeper areas that need improvement with cleanliness in the room to ensure follow up.  
• When staffing levels are low, especially in off season, you should expect to work as a public areas attendant, houseman, housekeeper, or any other position as needed throughout the department.  
• Perform any other job related duties as assigned.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.  

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed House standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in House procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to our House. Every associate should adhere to the House security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

ESSENTIAL QUALIFICATIONS

• Minimum of three years' experience in building Housekeeping. 
• Must possess very good interpersonal and communication skills, English language communication required; will be interfacing with a high percentage of guests as well as other staff members.
• Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc.
• The ability to listen, empathize, be helpful in all situations and make sound decisions toward the resolution of a potential problem. Must also possess strong human relations skills.