Housekeeping Supervisor

Job Title: Housekeeping Supervisor

Job Summary:

The Housekeeper Supervisor will lead the team of House Attendants and ensure we provide excellent customer service. Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. The Housekeeping Supervisor will need to have a good understanding of sanitation regulations and team management abilities and ensure daily housekeeping operations run smoothly and that guests are satisfied.

Supervisory Responsibilities:

• Oversee staff on a daily basis.

Duties/Responsibilities:

• Train housekeepers on cleaning and maintenance tasks.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.
• Respond to customer complaints and special requests.
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves.
• Participate in large cleaning projects as required.
• Ensure compliance with safety and sanitation policies in all areas.

Required Skills/Abilities:

• Detail-oriented and thorough.
• Work experience as a Housekeeping Supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings and weekends.

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred.
• High School Diploma is a plus.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 15 pounds at times.
• Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equal Employment Opportunity:

It is the policy of Mid-Continent Hospitality LLC. to recruit and hire qualified candidates for employment, regardless of their race, color, creed, religion, sex, age, national origin, mental or physical disability, veteran status, or any other condition protected by law.