Housekeeping Supervisor (FT) - The Langham, Pasadena

About Langham Hospitality Group


A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.


The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.


Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.


Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Housekeeping

JOB TITLE: Housekeeping Supervisor   

REPORTS TO: Housekeeping Manager

SUPERVISES: n/a

PRIMARY OBJECTIVE OF POSITION:

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and House persons in guest rooms and corridors to maintain Langham's high standards of cleanliness.

RESPONSIBILITIES AND JOB DUTIES:

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.


• Train and monitor performance of room attendants and house persons.  Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Langham's high standards of quality.  Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office.  Insure all jobs are completed within the shift. Prepare P.M. room status report.


• Take requested inventories of furniture, fixtures, equipment and supplies, etc.  Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.


• Report all maintenance deficiencies in guest rooms and corridors via work orders.  Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.


• Expedite special guest requests, such as extra towels, blankets or pillows.


• Assist in any/all administrative functions like budgeting, forecasting, scheduling, inventory, and any other duties as assigned by Executive Housekeeper.


• Assist room attendants and house person in securing all supplies and tools necessary for the completion of their jobs as the need arises.


• Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.


• Respond to guest questions. Provide guest assistance, directions, and information as requested.


• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.


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  Other duties as assigned such as assisting Room Attendants when necessary.

  
  

   

PHYSICAL DEMANDS:

Requires walking 90 - 95 % of work day.

Physical activities include walking, talking, seeing, hearing, climbing, sitting, fingering, crouching, bending, stooping, pushing, pulling. 

50% of work day requires pulling and or pushing up to 50 pounds. 

SPECIAL SKILLS REQUIRED:

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.


• Ability to read and write basic English in order to complete forms such as a room status report.


• Ability to provide clear direction, instruction and guidance to subordinates.


• Ability to organize and prioritized work, and meet deadlines.


• Ability to exercise judgment and implement control over the performance of subordinates.

EDUCATION REQUIRED:

Any combination of education and experience that provides the required knowledge, skills, and abilities.  High School education preferred.

EXPERIENCE REQUIRED:

Minimum three years supervisory experience or one year of comparable Housekeeping experience acceptable.

LICENSES OR CERTIFICATES: