Housekeeping Training Lead

Job Summary

PCMS is seeking a strong, organized, and hands-on Housekeeping Trainer Lead to lead our Learning & Development (L&D) efforts across multiple facilities. This role is responsible for overseeing new hire training, leading and placing trainers/coaches strategically, coordinating training schedules, and ensuring all team members are trained to PCMS standards.

This is a leadership role for someone who is passionate about training, building strong teams, and driving consistency and quality across operations.

Key Responsibilities

Learning & Development Leadership

• Lead and oversee the Learning & Development (L&D) department.


• Own the training process for all new hires from orientation through facility training.


• Ensure training standards, materials, and methods align with PCMS expectations.


• Track training completion and follow up on any gaps.

Trainer & Coach Management

• Strategically assign and place trainers/coaches at facilities based on business needs.


• Coordinate daily and weekly trainer coverage across locations.


• Provide guidance, support, and performance feedback to trainers and coaches.


• Ensure trainers are delivering consistent, high-quality training.

Training Scheduling & Coordination

• Build and send out training schedules for all new hires.


• Coordinate with HR, Operations, and site leadership to align training needs.


• Adjust schedules as needed based on staffing, call-outs, or operational priorities.


• Serve as the main point of contact for training logistics.

Quality & Compliance

• Ensure all trainees are trained to PCMS cleaning, safety, and quality standards.


• Conduct spot checks, audits, and follow-ups on training effectiveness.


• Identify skill gaps and recommend retraining or additional coaching as needed.

Reporting & Communication

• Provide regular updates to leadership on training progress, staffing coverage, and needs.


• Maintain accurate training records and documentation.


• Communicate clearly with operations, HR, and leadership teams.

Qualifications

• Previous experience in housekeeping, operations, training, or supervision preferred


• Strong organizational and scheduling skills


• Leadership experience or demonstrated ability to lead a team


• Excellent communication and follow-up skills


• Ability to manage multiple locations and priorities


• Comfortable working in a fast-paced, hands-on environment


• Proficient with basic computer systems (scheduling, email, tracking, etc.)

What We Offer

• Competitive pay (based on experience)


• Growth and advancement opportunities


• Leadership impact across the company


• Supportive and team-focused environment