Houseman

401k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

Responsibilities:

• Ensures each hotel guest remains LOYAL to the hotel and brand through exceptionally kind, courteous and professional service demonstrated through daily, personal interaction with both guest and fellow associates.
• Must have a high level of personal care and consideration for both guests and fellow associates.
• Demonstrates a “can do” attitude – accepts personal responsibility for individual service and cleanliness standards. 
• Takes constructive criticism well regarding improvements for room cleanliness and company-wide standards.
• Must be able to meet the company and brand standards regarding cleanliness and Quality Assurance on a daily basis.
• Must be able to “multi-task” – additional areas of responsibility may include cleaning guest rooms, meeting and storage rooms and commercial areas of the hotel. (i.e. lobby, fitness center, restaurant, etc.)
• Must be able to pinpoint and rectify problem areas with linen in regard to stains and inventory.
• Must be able to decipher between different types of linen processes and use appropriate cleaning programs.
• Provides housekeepers with needed supplies and stocks storerooms. 
• Removes trash and soiled linens. Prepares and separates soiled linens and terry for pick up. 
• Use floor equipment as required in the rooms, public spaces, etc. 
• Flips mattresses over on a quarterly basis or as required by the manufacturer. 
• Daily sweeping and mopping in public spaces. 
• Occasional pressure washing, carpet cleaning, and other special projects.
• Immediately notifies supervisor of any equipment failure.

Requirements:

• Demonstrates “cool” demeanor in stressful situations – thinks on one’s feet, low need for direct supervision. Can manage all types of guest and associate interactions well. Extremely diplomatic under all circumstances.
• Must have an “eye” for detail, be self - directed, with little need for supervision.
• Preferred Certifications: IHG Experience
• Previous Hotel or Hospital laundry experience a plus but not required

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Other