Houseman

Purpose

The houseman team member will be responsible for answering guest room calls, stocking linens, maintaining public areas of the hotel and any other related duties required. Superior customer service skills required.

Key Accountabilities

• Adherence to and successful execution of all standards, procedures and protocols described in the Rod ‘N’ Reel Resort Team Member Handbook.  
• Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
• Arrive to work on time and in proper attire. Absences and tardiness should be rare, and always communicated to management as per the handbook policy.
• Adhere to company uniform, grooming and appearance standards
• Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Rod ‘N’ Reel Resort brand.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, in all areas of the resort.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Adhere to directives and complete requested tasks made by managers.  
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their responsibilities anytime they are busy and you are 

• Adhere to cleaning procedures and instructions for use of cleaning agents.
• Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
• Respond to all guest requests, problems, complaints, or accidents.
• Maintain a regular cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Perform any other job-related duties as assigned.
• Have knowledge of emergency procedures and assist when needed.
• Maintain a warm and friendly demeanor at all times.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Must be able to multitask, delegate and prioritize to meet deadlines.
• Must be able to maintain confidentiality of information.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
• Team member must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
• High School diploma/GED or equivalent education/experience required.
• 1+ years of housekeeping/relevant experience preferred.