Houseperson

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

  Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!

What you will have an opportunity to do:

An Invitation to Be the Backbone of a Property That Never Stops Moving

In 2027, we are not just maintaining a hotel. We are building the behind-the-scenes operation that makes a lifestyle brand actually work. Our property is undergoing a full-scale reinvention into a lifestyle brand Tapestry by Hilton, and behind every curated guest room, every spotless lobby, every perfectly set event space, there is a House Attendant making sure the machine runs without a single hiccup.

We are looking for the person who keeps everything moving.

This is not a role for someone who wants to stay in one spot and do the minimum. This is for the hospitality professional who understands that the public areas, the hallways, the back-of-house corridors, the linen supply, the trash runs, the room board flips are what keep a 304-room hotel operating at a level guests notice and appreciate, even if they never see you doing it.

If you have ever taken pride in a lobby floor so clean it reflected the chandelier above it, if you have ever restocked a linen closet and organized it the right way because you knew it would save the whole team time, if you understand that your work is the invisible foundation that holds everything together, keep reading. This role was written for you.

The Vision: From Hotel Maintenance to Lifestyle Brand Operations

The era of back-of-house being an afterthought is over. In a lifestyle brand, every inch of the property matters. Guests notice when a hallway smells fresh. They notice when the elevator is spotless. They notice when the lobby restroom looks like it was cleaned five minutes ago, even at 11 PM on a Saturday. The properties that win in this space are the ones where the behind-the-scenes team operates with the same pride and precision as the guest-facing staff.

Our 2027 transformation will hold every area of this hotel to the same lifestyle standard, front of house and back of house alike. We need House Attendants who do not just understand this expectation but who embrace it as a personal standard.

About Pyramid Global Hospitality

Pyramid Global Hospitality is a people-first company managing over 230 properties worldwide. We are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development to help you build a career that matches your ambition.

About Property

Our hotel is a 304-room property currently in transition to a lifestyle brand, with eight versatile meeting spaces totaling 5,678 sq ft, located in one of Boston's most historic and culturally rich neighborhoods. Our team lives by Core Values centered on personal development, community, and the genuine success of every team member. As part of our lifestyle brand transition, we are elevating standards across every area of the property, from guest-facing spaces to back-of-house operations, to deliver a seamless, design-forward experience throughout.

Your Role: The Engine That Keeps This Property Running

As a House Attendant, you are responsible for the cleanliness and operational readiness of all public areas, back-of-house spaces, and support functions that keep the hotel running at its best. You will work closely with the housekeeping team, engineering, and operations to ensure that every corner of the property reflects the quality and care of a lifestyle brand. This is where hustle meets standards.

Public Area Cleaning & Maintenance

• Clean, maintain, and inspect all public areas including the lobby, front entrance, hallways, elevators, stairwells, public restrooms, fitness center, business center, and common areas throughout your shift.
• Vacuum, mop, sweep, dust, and polish all surfaces and flooring to maintain a consistently high standard of cleanliness and presentation across the property.
• Monitor and restock public restrooms with supplies, ensuring they remain clean, fresh, and fully stocked at all times, including during peak hours.
• Empty trash and recycling receptacles throughout public areas and back-of-house spaces on a regular schedule and as needed.
• Clean and maintain all glass, mirrors, fixtures, and hardware in public-facing areas to ensure everything looks sharp and well-maintained.
• Report any maintenance issues, damage, spills, safety hazards, or items requiring repair to the Housekeeping Supervisor or Engineering immediately.

Linen & Supply Operations

• Deliver clean linens, towels, amenities, and supplies to guest room floors and housekeeping closets, ensuring Room Attendants have everything they need to complete their assignments efficiently.
• Collect soiled linens and terry from guest floors and transport them to the laundry area or designated pickup points according to hotel procedures.
• Organize and maintain linen closets on each floor, keeping them neat, stocked to par levels, and properly labeled.
• Assist with laundry operations as needed, including sorting, washing, drying, folding, and distributing linens and terry.
• Monitor and communicate supply levels to the Housekeeping Supervisor, flagging any shortages before they impact operations.

Back-of-House & Support Functions

• Maintain cleanliness and organization of all back-of-house areas including housekeeping offices, storage rooms, loading docks, service corridors, and employee areas.
• Handle trash removal and compactor operations for the property, ensuring waste is managed efficiently and in compliance with all health, safety, and environmental regulations.
• Assist with room board flips, furniture moves, mattress rotations, and deep cleaning projects as directed by the Housekeeping Supervisor or management.
• Support event and banquet setups and breakdowns by assisting with furniture placement, linen delivery, and post-event cleaning as needed.
• Respond promptly to any urgent cleaning requests from the front desk, management, or other departments, including spill cleanups, guest area touch-ups, and emergency sanitation needs.

Safety & Standards Compliance

• Follow all health, safety, and sanitation protocols, including proper use of cleaning chemicals, personal protective equipment, and infection control procedures.
• Adhere to OSHA guidelines and hotel safety policies, including proper lifting techniques, wet floor signage, and hazardous material handling.
• Participate in ongoing training programs related to safety procedures, cleaning techniques, brand standards, and operational best practices.
• Maintain all equipment, including floor machines, vacuums, carts, and cleaning tools, in good working condition and report any equipment issues immediately.
• Follow lost and found procedures for any items discovered during cleaning, ensuring proper documentation and secure handling.

Who You Are

You are the person who keeps things running. You do not need someone standing over you to hold a high standard. You take pride in a clean floor, an organized closet, and a property that looks right from every angle. You understand that your work is what allows everyone else to do their jobs well. When the Room Attendants have everything they need on their carts, when the lobby looks flawless at 6 AM and still looks flawless at midnight, when the back of house is organized and efficient, that is because of you. You may not always be in the spotlight, but you know the property does not run without you.

What are we looking for?

Required Qualifications

• Previous housekeeping, custodial, or cleaning experience in a hotel, resort, hospital, or similar environment preferred but not required. We will train the right person who brings the right work ethic.
• Strong work ethic, reliability, and a willingness to take on a physically demanding role with a positive attitude.
• Ability to work independently and prioritize tasks across multiple areas of the property throughout a shift.
• Physical ability to stand, walk, bend, kneel, push, pull, and lift up to 50 pounds for extended periods, including the ability to operate floor care equipment and move furniture.
• Reliability and punctuality. The team and the property depend on you showing up ready to work every shift.
• Flexibility to work varied schedules, including weekends, holidays, early mornings, evenings, and overnight shifts as needed.
• Basic English communication skills for team coordination and safety compliance (bilingual or multilingual proficiency is a plus).

Preferred Qualifications: The Edge We're Looking For

• Experience in a lifestyle, boutique, or upscale hotel environment where property presentation standards go beyond the basics.
• Familiarity with commercial cleaning equipment including floor buffers, carpet extractors, and industrial vacuums.
• Knowledge of eco-friendly cleaning practices and sustainable housekeeping operations.
• OSHA safety training or a willingness to complete certification upon hire.
• A genuine interest in hospitality and a desire to grow within the industry. We promote from within, and many of our supervisors and managers started in this role.

Why This Role. Why Now. Why You.

Let us be direct: this is not just a cleaning position. This is a critical operations role in a hotel that is about to become one of the most exciting lifestyle properties in Boston.

In 2027, this property transitions from a traditional hotel into a lifestyle brand, and you will be one of the people who makes that transformation real behind the scenes. Every hallway you maintain, every linen closet you stock, every public area you keep spotless is proof that this hotel operates at a level most properties only talk about.

You will have the full support of Pyramid Global Hospitality's resources, training programs, and career development opportunities behind you. We believe in promoting from within, and this role is a genuine starting point for a hospitality career, not a dead end.

The operations leaders who built the most efficient, highest-performing housekeeping teams at lifestyle hotels around the world, many of them started exactly where you are starting now. They started by doing the work right, showing up every day, and proving that the behind-the-scenes team is what separates a good hotel from a great one.

This is that starting point. And we want to meet you.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation:

$25.00

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$27.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.