Housing Case Manager

The Housing Case Manager at Flagstaff Shelter Services plays a crucial role in supporting individuals experiencing homelessness in achieving and maintaining housing stability. This position involves comprehensive case management focused on addressing housing barriers, connecting clients with resources, and fostering positive relationships with landlords and community partners. The Housing Case Manager works collaboratively with the shelter staff, community partners, and housing agencies to provide compassionate support and advocacy for clients. This position offers the opportunity to make a meaningful difference in the lives of individuals experiencing homelessness by providing vital support and advocacy throughout their housing journey. If you are passionate about social justice and committed to empowering individuals to achieve housing stability, we encourage you to apply. 

Schedule - Monday through Friday, 8am to 4pm or 9am to 5pm.

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Responsibilities

• Conduct participant intakes, develop individualized service plans, and provide ongoing case management services. Develop and implement individualized client service plans in collaboration with clients, updating quarterly.


• Meet regularly with clients to facilitate rehousing and promote housing stability. Responsible for outreach and engagement of clients through telephone calls, emails and home visits.


• Conduct property inspections and report details on client care as required per HUD.


• Utilize Homeless Management Information System (HMIS) to input and maintain timely, accurate client file and case management documentation. Provides accurate documentation of services, all contacts and information regarding the case including identifying resources, completed referrals, progress notes and detailed summaries of all services and contracts.


• Track data and provide services in compliance with the CoC HMIS Data Quality Plan and HUD standards.


• Completes monthly progress reports and billing as required.


• Tracks budgetary spending, makes check and payment requests, and reports all monthly expenditures in compliance with agency and funder policies. Provide reporting to Grants Coordinators, Director of Finance, and Programs Data Manager as requested.


• Provides non-clinical wrap-around support services with housed clients, including monthly budgeting meetings, updating individual service plans, and accessing other resources as needed.


• Make referrals to community partners for additional services, as needed. 


• Maintain positive relationships with property managers and community resource partners to facilitate housing and resource opportunities for clients.


• Provide boundary-driven support to clients and assist them in accessing crisis intervention services and counseling when needed.


• Collaborate with programs team to develop and facilitate programming for clients.


• Represent Flagstaff Shelter Services in the community, as needed.


• Participate in regular staff meetings, trainings, and professional development opportunities to enhance skills and stay informed about best practices in homeless services and housing assistance.

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Qualifications

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.


• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients. 


• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff. 


• Knowledge of operating basic computer software programs and systems.


• Knowledge of strong work ethics in the workplace.


• Knowledge and proven demonstration of confidentiality.


• Skills in active listening and critical thinking.


• Skills in sound judgement and decision making.


• Skills with strong written and verbal communication.


• Ability to be dependable in attendance and job performance.


• Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job. 


• Ability to multitask and perform well under pressure.


• Ability to be flexible and adaptable to the changing needs of the organization.


• High school education, GED, or the equivalent. Relevant college coursework highly preferable.


• 1+ years of experience working in a human services field required or equivalent knowledge, skills, and abilities preferred.


• CPR/First Aide Certification preferred.


• Peer Support certification and/or Community Health Worker certifications preferred.


• Fingerprint Clearance (Non-IVP) will be required.


• Driver’s License required.

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Environment

• Must be able to walk around the property.


• Perform lifting (25 lbs. or more).


• Work is performed in a shelter, office, and outdoor environment.


• Frequent bending, reaching, squatting, and kneeling may be required while performing job functions.


• Shifts may require long periods of standing and walking.


• There may be exposure to cleaning agents and allergens.


• Employees may be subject to loud/frequent noise, disruptive behavior, or human crises involving substance abuse or mental health concerns.


• All employees of Flagstaff Shelter Services are eligible for supplemental benefits policies at a discounted rate. These benefit offer coverage options in addition to any primary insurance you might have.

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Equity

• Flagstaff Shelter Services is committed to practicing equitable hiring standards, providing equal opportunities to all candidates. 


• We are an Equal Opportunity Employer (EOE), promising fair treatment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. 


• Our commitment to diversity is integral to creating an inclusive and safe workplace. 


• We welcome individuals of all backgrounds.


• We value diverse experiences, including lived, traditional, volunteer, educational, and workplace experiences. We encourage you to apply if you’re excited about the position and believe you could be a good fit, even if you do not meet every requirement listed.


• ADA-compliant accommodations, when deemed reasonable, are available upon request.