Housing Case Manager

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Housing Case Manager will provide trauma-informed, resident-driven case management services to individuals who have moved out of homelessness and are now living in supportive housing with the goal of helping them achieve long-term stable housing. The services provided include connecting them with resources in the community that will aid in their transition into housing stability. The Housing Case Manager will work with other agency teams to identify common barriers faced by individuals we serve and help with establishing strategies and procedures for addressing needs on an agency-wide scale.  

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Palmer Court

Reports to
Program Services Manager

Position Status
Full-Time

Shift
Monday - Friday, 40 hours

Grade, Starting Rate
Grade 6 - $18.90/hour

FLSA Status
Non-Exempt

Essential Duties and Responsibilities 

1. Provide services to program participants in their homes, resource centers, and other community locations. 
2. Assist residents from a diverse population on your set caseload to set up goals.  
3. Work with residents to assess their personal obstacles to self-sufficiency and develop problem-solving skill  
4. Focus on best housing and strengths-based practices to meet the unique needs of each resident.  
5. Work daily with all departments to promote a healthy team environment.  
6. Seeking out, engaging, and networking with community partners to find housing options and additional resources,  
7. Attend weekly team meetings and contribute to case conferencing conversations.  
8. Keep accurate records, case management notes, and gather statistical data as required.  
9. Participate in special projects as needed.  
10. Learn to utilize a network of community resources that will aid you in providing direct, trauma-informed case management services to residents. These services include crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, and creative problem-solving.  
11. Be trained to jump into high stress situations in an effective and trauma-informed way  
12. Assist with de-escalation and crisis intervention with residents.  
13. Collaborate with the crisis clinician and others to find ways to support individuals by addressing barriers to housing stability. 
14. Work and train closely with your supervisor who will give direction and constructive feedback.  
15. Learn how and why to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
16. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
17. Participate in emergency drills and environmental safety activities, as required. 
18. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 
19. Maintain regular and reliable attendance as an essential function of this position.

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred.  

Skills and Expectations 

1. Ability to employ creative solutions to address challenges promptly.
2. Ability to prioritize and effectively handle multiple tasks consistently.
3. Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.
4. Willingness to be a proactive member of a team.  
5. Strong interpersonal skills and ability to work with diverse populations. 
6. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
7. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
8. Ability to accept supervision, direction, and feedback with openness. 
9. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 25 pounds 
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.