Housing Case Manager

JOB SUMMARY:

The Housing Case Manager is responsible for the coordination and delivery of quality direct case management and stabilization services for clients in the Supportive Housing Program in accordance with standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing.

JOB RESPONSIBILITIES:

• Providing case management services for program participants by:
• Work collaboratively to assist the clients/residents in obtaining permanent housing and address any barriers.
• Provide case management services including, advocacy, crisis intervention and counseling to program participants.   
• Develop and monitor service plans as required by agency standards and funding sources.  
• Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including the logs, client case files, and other programmatic needs accurately and in a timely manner as directed by the supervisor.
• Develop, coordinate, and facilitate groups and workshops as needed.  
• Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers.
• Transport clients or arrange for transportation to housing, legal, and medical appointments as needed.
• Participate in clinical case conferences and care coordination as indicated.    
• Coordinate with the After Care Case Manager a system for follow-up/outcome measurement for up to 12 months post discharge.  
• Providing ongoing life-skills training including problem solving and coping/ skill development to aid in the participants’ process of improving independence and quality of life.
• Connecting participants to medical, mental health and other supportive services as needed    
• Establishing a broad-based knowledge of community services and communicating appropriate referrals to clients.
• Conduct visits in the client’s home to support client in working on goals, to ensure compliance with lease and program rules.
• Assure access and continued eligibility to appropriate entitlements in which participants may be eligible.
• Participate in on-site and off-site trainings and meetings, as needed.
• Work as part of a team to ensure service delivery to all members of Supportive Housing Program.
• Other duties as assigned. 

QUALIFICATIONS:

• Bachelor’s degree in the area of social service, Master’s degree preferred. Will consider a combination of education and worked experience.
• Word processing, data entry and spreadsheet skills. Bi-lingual preferred.
• Must be able to transport clients in your vehicle.
• Must have a car, valid driver’s license and proof of insurance. 
• Must have smartphone to utilize Agency communication and collaboration tools.

KEY COMPETENCIES:

Excellent case management skills, ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disability condition) and homeless difficulties. Demonstrates strong skills in interviewing, engagement, assessment, planning and advocacy. Demonstrates common sense, good judgment, and ability to work independently.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch and drive.  

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.  

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.