Housing Case Manager

We're pleased to announce an opportunity for the position of Housing Case Manager, within the Housing department.

Location: Davenport, WA

Status: Full-Time

Wage Range: $21.65-$23.42

Click Here for full job description.

Position Summary:

Provides information, assistance and comprehensive case management services to individuals or families. Assesses needs, develops and monitors implementation of service plans, makes appropriate referrals and serves as a client advocate with other service providers. Service areas could include youth/family/parenting/elder services, employment/training, and emergency/transitional housing. Requires knowledge of related community resources and the laws and regulations specific to the area of service.

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• 12 paid holidays per year

GENERAL RESPONSIBILITIES (Essential Functions):

• Complete the initial interviews with the client and their family to assess the client's eligibility for services.
• Emergency Shelter intake and placement.
• Gather relevant and useful data from the client, family, other agencies, and so on to formulate a housing assessment of the client and his or her family.
• Monitor adherence to the plan and manage the flow of accurate information within the action system to maintain a goal orientation and coordination momentum.
• Assists customers to access resources via direct assistance and/or referral.
• Provide information to help the client and their family in situations of crisis and conflict with referrals to service providers.
• Provide ongoing emotional support to the client and their family so they can cope better with problems and utilize professional and complex services.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (general responsibilities).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the dynamics of social service delivery principles and practices.
• Knowledge of crisis intervention and counseling principles and practices.
• Ability to prepare reports, correspondence and documentation.
• Ability to comprehend complex documents and concepts.
• Ability and willingness to maintain client confidentiality.
• Ability to understand and apply federal, state and local policies, procedures and regulations applicable to the area of assignment.
• Capable of analyzing and evaluating client needs and development and implementation of corrective action(s) to resolve issues.
• Ability to communicate effectively, both orally and in writing, including public presentations.
• Ability to establish and maintain effective working relationships with agency staff, partner agencies, and general public.
• Knowledge of computer applications including MS DOS, MS Word, MS Excel.
• Ability to access and egress non-ADA facilities and homes.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in human/social services or related field and two years relevant experience either paid or as a volunteer.

or

Any combination of education and experience which would provide the applicant with the desired skills, knowledge, and ability required to perform the job.

REQUIRED CERTIFICATION AND LICENSES:

• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Access to reliable transportation.
• Acceptable completion of a criminal history background check.
• -Additional training for program specific purposes will be required after hire

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required (up to 50 lbs.)
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

*To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.

Additional wage progression may be available over time under the organization's established compensation structure. The full established pay scale for this position is $21.65 - $57.73 per hour; however, placement above the starting wage range is not available at hire.