Housing Case Manager- Mariposa II (Bilingual preferred)

The Position: The Case Manager is a member of our Housing Team and is responsible for providing crisis intervention and case management services to survivors of Intimate Partner violence who are served in our Mariposa 2 Rapid Re-housing program. The Case Manager carries an ongoing caseload of approximately 15-20 households.

The Ideal Candidate: Strong candidates for this position will demonstrate the ability to thrive in a fast-paced, crisis services environment.  The right candidate will be warm and outgoing and enjoy interacting with the public. The case manager must have the ability to demonstrate empathy and compassion even in difficult circumstances. The case manager must be able to juggle multiple tasks and demonstrate skill in prioritization and organization.  They must enjoy working independently as well as being part of a larger team.

Previous experience providing case management services to survivors of trauma in a non-profit, direct services organization is strongly desired. Previous experience in HUD funded programs and demonstrated knowledge of HUD guidelines and requirements is strongly desired.

There is a preference for candidates that speak a language (in addition to English) that is commonly spoken within the client populations we serve- examples include Spanish, Hindi, Farsi, Mandarin and Arabic. Candidates who are also bi-cultural and who have lived experience as a survivor are preferred.

ESSENTIAL FUNCTIONS:

• Provide intensive crisis intervention and case management services to survivors who are eligible for housing assistance and subsidies from SAVE.


• Provide housing assessments, housing problem solving services and other housing placement related activities in accordance with HUD guidelines and local Alameda County Gender Based Violence Survivor Coordinated Entry System (GBV/CE) guidelines.


• Maintain all GBV/CE required documents in the database.


• Attend required GBV/CE meetings, participate in related trainings and work to build relationships with partner agencies and providers.


• Assist survivors to apply for and obtain benefits for which they are eligible (SSI/SSDI, CalWORKS, VOC). Provide necessary advocacy with governmental agencies.


• Assist survivors in obtaining the documents required in order to demonstrate eligibility for housing opportunities.


• Conduct individual case management sessions with survivors to identify needs, set goals, make referrals, and track survivor progress. 


• Assist survivors to identify and enroll in school and/or employment training programs that will enhance economic stability.


• Provide ongoing case management, including: safety planning, risk assessment, and short-term and long-term intervention planning.


• Identify obstacles and risks to the survivors' safety and stability, and work with survivors to overcome these obstacles and mitigate the risks.


• Provide regular mobile or in-home advocacy and case management as appropriate. 


• Provide client transportation in agency vehicle and/or personal vehicle.


• Provide follow-up/after-care case management services for survivors who are no longer receiving a subsidy.


• Develop and/or conduct workshops on topics relevant to program participants (budgeting, time management, credit repair). 


• Maintain a directory of resources that would benefit program participants.


• Meet with the program manager for supervision regularly and as needed.
  
  
  
  • General Duties: (shared by all direct service staff)                        
    
    
    
    • Respond to crisis calls and walk-in survivors.
    
    
    • Track services provided and client information in the electronic database on a daily basis. Ensure electronic client files show current, updated information and changes in demographics.
    
    
    • Attend all required meetings, including staff meetings, trainings, consultations, and retreats.
    
    
    • Assist with training new staff members and volunteers.
    
    
    • Assume responsibility for site security and safety as needed.
    
    
    • Provide input into program planning and developments.
    
    
    • Assist with maintaining program operations and office functions as needed.
    
    
    
    
  
  
  
  

NON-ESSENTIAL FUNCTIONS*

• As needed, including but not limited to as deemed by Supervisor:
  
  
  
  • Attend staff meetings and trainings as requested
  
  
  • Provide input into program planning and developments
  
  
  • Assist with training new staff members and volunteers as needed 
    *For purposes of the Americans with Disabilities Act (ADA), the term “Primary” represents  “Essential” and “Secondary” represents “Nonessential.”
  
  
  
  

EDUCATION AND EXPERIENCE/QUALIFICATIONS: 
REQUIRED Minimum Knowledge, Skill, Education/Training, and Experience Requirement(s) 

• At least 3 years of experience in a case management role at a social services agency.


• Demonstrated understanding of trauma-informed care.


• Demonstrated understanding of the issues and challenges faced by unhoused individuals.


• Demonstrated understanding of the responsibilities of a case manager.


• Knowledge of the resources available to unhoused individuals and experience assisting people in accessing those resources.


• Ability to communicate effectively verbally and in writing.


• Strong relationship-building skills.


• Strong organization skills and attention to detail.


• Strong leadership and interpersonal skills.


• Ability to work independently as well as in a team.


• Social justice knowledge, including domestic violence and its intersections.


• Proficiency with Microsoft and Google Suite, virtual meeting platforms and client databases.


• Commitment to the mission and values of SAVE.


• Must have a valid California driver’s license and insurance
  

PREFERRED Knowledge, Skill, Education/Training, and Experience Requirement(s)

• 40-hour Domestic Violence Counselor certificate


• Experience in the domestic violence field


• Experience with coordinated entry systems and client databases


• Experience with HUD funded and regulated programs


• Bachelor’s degree in a related field

INTERDEPENDENCIES WITH OTHER SAVE AREAS/PROGRAMS 
Safe House, Crisis Response Program, Empowerment Center, and Development 

PHYSICAL DEMANDS: The physical demands described here are representative of those  that must be met by an employee to perform the essential functions of this job  successfully. Reasonable accommodations may be made to enable individuals with disabilities  to perform the essential functions of the position. 

While performing the duties of this job, the employee is occasionally required to remain in a  stationary position; move, traverse; sit; operate, activate, use, prepare, and position; perform  repetitive motion, data entry; ascend/descend, work atop, traverse; position self (to), move;  communicate, detect, discern, convey, and express oneself, exchange information; understand  and distinguish speech and/or other sounds. The employee must occasionally move, transport,  position, put/remove, or install up to 25 pounds. Specific vision abilities required by the job  include close vision, distance vision, color vision, peripheral vision, depth perception, and the  ability to adjust focus. While performing the duties of this job, the employee is exposed to the  weather conditions prevalent at the time. The noise level in the work environment is usually  moderate. 

Equal Employment Opportunity: As an equal opportunity employer, SAVE supports equal  opportunity for employment and advancement free of race, color, religious creed, ancestry,  national origin, age, sex (including sexual harassment) pregnancy (childbirth or related medical  conditions), marital status, sexual orientation (heterosexuality and bisexuality), medical  condition (cancer and genetic characteristics), mental and physical disability (includes HIV and  AIDS), political affiliation/opinion, Veteran’s status, or request for family leave. SAVE is  committed to ensuring that the work environment of SAVE employees is free from  discrimination, harassment, and retaliation. 

Employment is contingent upon passing a background investigation.