HOUSING CASE WORKER

Description

Position Data:

Title: Housing Case Worker 

Grade: 6         Exempt: _______ Non-exempt: __X_____          

Reports to: ____ Homelessness Services Manager

                    ____ Housing Services Manager

Basic Function or Position Summary:

Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Salary $18.44/hourly

Security Clearance:   

• Access Level 4 - V,A,C

Requirements

Position Responsibilities and Specific Duties:

• Assist customers with creating individualized housing plans. 
• Determine eligibility for rental subsidy and assistance programs
• Support customers in housing searches
• Assist with providing educational workshops on tenant/landlord roles and responsibilities.
• Maintains regular contact with local landlords and other housing service providers
• Assist customers with basic budgeting activities 
• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
• Maintain knowledge and complies with regulations, policies and procedures.
• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
• Verify customer contractual eligibility for services
• Maintain customer contacts in accordance with assigned contractual and agency expectations
• Calculate rental subsidy amounts
• Maintain wait lists, as needed, within assigned services
• As required by regulation or contract, perform electronic background checks and income verification of customers
• Compilation and data accuracy checks for submission of reports in assigned contractual areas
• Promotes agency mission. 
• Maintains confidentiality and complies with the code of ethics. 
• Maintains consistent professional customer service. 
• Job performance incorporates integrated service delivery model while promoting self-sufficiency. 
• Other duties as designated by supervisor 

Key Working Relationships:

 A. Internal: Housing & Emergency Services Staff and Managers; Navigators  

 B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0 

B. Titles supervised: NA 

Organizational Responsibilities:

• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• H.S. Diploma or equivalent required.
• Associate’s degree in Sciences, Business, or Human Services preferred 
• Minimum of one year of work experience in human, social or customer services required.
• Strong interpersonal, communication and customer relations skills
• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
• Ability to develop and maintain & engage in positive relationships with people from various backgrounds
• Bilingual preferred

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort 

Special Requirements:

• Within one year, complete Financial Social Work training.
• Within six months, complete HCV Specialist certification, if applicable.
• Must be able to obtain a LexisNexis clearance.
• Reliable transportation
• Must be able to provide consistent even-tempered customer service at all times.
• Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
• Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
• Works compassionately with a diverse population.
• Experience navigating community programs.