Housing Choice Voucher (HCV) Program Director Department

The HCV Program Director is responsible for the strategic leadership, operational oversight, and regulatory compliance of WHAA’s Housing Choice Voucher program. This role ensures effective administration of all HCV functions, including eligibility, leasing, inspections, reexaminations, rent reasonableness, and audit readiness, while fostering a culture of accountability, transparency, and customer service.

Essential Duties and Responsibilities

• Oversee all aspects of HCV program delivery, ensuring compliance with HUD regulations and WHAA policies


• Lead and manage staff across eligibility, inspections, reexaminations, and landlord/tenant engagement


• Develop and implement Standard Operating Procedures (SOPs) for all program functions


• Monitor SEMAP indicators and ensure timely corrective actions to maintain high-performance status


• Supervise rent reasonableness assessments using HUD’s nine-factor methodology


• Coordinate with IT and HR to support caseload distribution, task tracking, and system integration (e.g., Yardi Voyager, Rent Café', SharePoint)


• Prepare and submit HUD Forms 50058, PIC/VMS reports, and other required documentation


• Lead internal and external audits, ensuring timely resolution of flagged files and deficiencies


• Analyze program utilization, HAP budgets, and voucher issuance to optimize funding and service delivery


• Represent WHAA in public forums, stakeholder meetings, and HUD communications


• Facilitate staff training, performance evaluations, and professional development plans


• Serve as ADA/504 Coordinator, reviewing and responding to reasonable accommodation requests

Qualifications

• Bachelor’s degree in Public Administration, Business, Urban Planning, or related field


• Minimum 5 years of progressive experience in HCV program management, including 3 years in a supervisory role


• HCV certifications in Rent Calculations, Occupancy, Program Management, and Executive Leadership preferred


• Strong knowledge of HUD regulations, SEMAP, HQS standards, and rent reasonableness protocols


• Proficiency in Yardi Voyager, Rent Cafe', SharePoint, and Microsoft Office Suite


• Exceptional leadership, communication, and strategic planning skills


• Ability to manage multiple priorities and lead cross-functional teams