Housing Compliance Specialist

About Fountain House   

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships.? Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going.? The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide.? As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery.? As a result, Fountain House has created a comprehensive Community System of Care.? This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and CommunityBased Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.?? 

Your Impact   

As the Housing Compliance Specialist at Fountain House, you will be a pivotal team member, developing systems and processes aimed at improving efficiency and maintaining high-quality documentation in our housing programs.  

 
Key Responsibilities 

• Develop and implement systems to improve efficiency and quality of documentation across housing programs, ensuring all records are maintained for auditing purposes.  
• Maintain timely, accurate, and comprehensive documentation related to tenant admissions and discharges in Fountain House’s EHR system.  
• Manage external portal updates (CAIRS, HRA/CAPS) and ensure information is current.  
• Manage user access to HRA/CAPS  
• Ensure the proper documentation used for Medicaid billing for TAP and Wanaque programs is completed accurately and in accordance with housing contracts. 
• Oversee the management of all housing program waitlists, ensuring that they are current, accurate, and compliant with the guidelines set by funders and housing policies. 
• Support housing teams in maintaining full compliance with monthly, quarterly, and annual documentation  
• Collaborate closely with the Senior Directors of Scattered Site Housing, Housing and Programming and QA and Compliance to ensure seamless compliance across the organization. 
• Internal QA checks for all housing programs 
• Maintain the HUD waitlist and internal housing waitlist 
• Co-Lead and maintain the minutes of the Quarterly Incident Review Committee Meeting  
• Other related tasks and work as assigned by the Sr Director of QA and Compliance 

Who You Are 

• You are highly organized, with te ability to manage multiple priorities, workflows, and deadlines effectively 
• A self-starter with demonstrated good judgment, critical thinking, flexibility, resourcefulness, and problem-solving abilities. 
• With an independent work ethic, you have the ability to take initiative, solve problems, and drive tasks to completion without close supervision. 
• You are an exceptional communicator, including the ability to communicate clearly and effectively with internal housing staff, leadership, and external stakeholders. 
• You perform well under pressure, maintain a positive and professional attitude, and adapt to a fast-paced environment with shifting demands. 
• Proven ability to collaborate across departments, working effectively with diverse teams and organizational leaders to ensure compliance, consistency, and quality improvement across housing programs. 

What You Bring 

• Bachelor’s degree required 
• Advanced computer proficiency, particularly in Microsoft Office Suite (Word, Excel, Outlook), as well as experience with AWARDS and city/state reporting systems such as CAIRS, HRA/CAPS, and other relevant housing databases. 
• Minimum of 2 years’ experience in housing compliance  
• Knowledge of the NYC housing guidelines preferred. 

Why Join Fountain House? 

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change.   
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform.   
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.   

Join Us & Make an Impact! Be part of a movement that is transforming mental health care through research, advocacy, and community.   
Fountain House, Inc. is an Equal Opportunity Employer   At this time Fountain House, Inc. is not able to sponsor visas