Housing Counselor

Description

About Parkview Services:
At Parkview Services, we’re committed to creating inclusive housing solutions that foster stability, opportunity, and a sense of community. Based in Lynnwood, Washington, we’re a nonprofit organization working statewide to prevent foreclosure, guide first-time homebuyers, and support people with developmental disabilities through homeownership and financial education.

Role Overview:
As a Housing Counselor, you'll be a trusted guide and advocate for individuals and families navigating the path to stable housing. From foreclosure prevention to first-time homebuyer education, you’ll support 40–60 clients per month with compassion, integrity, and attention to detail. Your work will empower clients to build stronger financial futures through personalized counseling and action plans.

Location: 4720 200th St SW, Ste 200, Lynnwood, WA 98036 

Schedule: Full-time | Monday–Friday, 8:00 AM–5:00 PM  

Requirements

 Key Responsibilities:

• Respond to new client inquiries via phone and email
• Provide individualized counseling  and develop tailored action plans
• Maintain accurate records in Salesforce and ensure confidentiality
• Support Homebuyer Education Classes—manage registration, coordinate instructors, prepare materials, and distribute completion certificates
• Stay current with housing counseling certifications through regular training and meetings

What You Bring:

• Knowledge of mortgage origination, lending, and foreclosure processes
• Strong analytical skills—able to review budgets and interpret financial data
• Empathy and professionalism in all client communication
• Comfort working with diverse stakeholders: mortgage servicers, legal reps, loan officers, mediators, and agencies
• Excellent organizational skills, self-direction, and the ability to balance high case volumes

Technical Skills:

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, SharePoint)
• Familiarity with Adobe, DocuSign, and Salesforce (or similar CRM platforms)

Required Certification:

• Certified HUD Housing Counselor 

Preferred Qualifications:

• 3+ years of experience as a Housing Counselor
• 1+ year of experience in mortgage  default mediation
• Bachelor's degree
• Bilingual 

 Send your resume and a cover letter explaining why you’re a great fit and why you’re drawn to Parkview Services.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tools provided
• Vision insurance

Parkview Services is an Equal Opportunity Employer and believes diversity is about recognizing, respecting, and valuing differences based on ethnicity, gender, color, age, race, religion, disability, national origin, and sexual orientation. It also includes an infinite range of individual unique characteristics and experiences, such as communication style, career path, life experience, educational background, geographic location, income level, marital status, military experience, parental status, and other variables that influence personal perspectives.