Housing First Case Manager

Description

Title: Housing Case Manager

Classification: Full-time, Non-Exempt

Reports to: Case Management Program Manager

Supervises: None

$29.40 per hour

All positions at Ritter Center require a background check and Livescan fingerprinting.  

Position Description:

The Housing Case Manager works directly with a housing team to develop individualized case plans for up to 20 housing tenants with previous experiences of chronic homelessness. This position conducts regular home visits while providing case management services in conjunction with community partners. During this process, a tenant’s ability to manage their new living situation will be assessed regularly to identify their specific needs. The case manager will work closely with a nurse case manager or FNP, as well as their direct supervisor, to coordinate the tenant’s care and ensure that the necessary medical and social supports are in place for each individual tenant. This role has a large amount of flexibility to enable essential job functions of providing services to a need high-need population of chronically homeless adults to be carried out as seamlessly as possible.

Supportive services may include but are not limited to independent living skills, both primary and mental health care, money management, housing location and stabilization, securing of state, county, or federal benefits, and possible placement in either outpatient or inpatient substance abuse treatment. Utilizing services as they are offered is not mandatory for individuals to participate in this program. Housing supports are structured so tenants can maintain their housing while being encouraged and guided to problem-solve independently. The goal for each tenant is to provide as much assistance necessary to meet their needs while promoting the ability to self-coordinate and manage their own affairs as much as possible. This position will be expected to maintain regular notes and update client records daily. The Housing Case Manager reports directly to the Case Management Program Manager. 

Job Duties and Responsibilities

• Conduct regular home visits, at least twice a month, to all tenants in the agency’s housing programs and record data from each visit
• Actively participate in Home Visit team meetings, helping to update treatment plans for housing clients
• Assess client needs and work with all staff to provide a seamless, effective service plan; make appropriate referrals to other service providers when necessary
• Assist clients in independent living skills and realistic goal setting; provide support needed to access agencies (bus tickets, identification cards, etc.)
• Collaborate with Social Service agencies to ensure appropriate support for clients, advocating for clients as needed; follow up with clients and other agencies regarding the transition of clients into other programs and record outcomes
• Maintain accurate records of referrals and client advocacy
• Attend assigned case management meetings
• Meet with supervisor, attend staff meetings and trainings as scheduled
• Adhere to the goals, objectives, and personnel policies of Ritter Center
• Perform other duties as assigned, which may include performing Representative Payee Duties (i.e., budgets, check requests) and maintaining Payee Program records

Qualifications

• Per our Federally Qualified Healthcare Center (FQHC) requirements, employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being fully vaccinated against COVID-19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers and employees.
• Undergraduate degree from an accredited institution
• Good skills in organization and ability to multi-task and remain calm
• Experience working in social service setting; ability to be empathic and compassionate with clients combined within a framework of appropriate boundaries
• Understanding of the needs of low-income working people and people who are homeless
• Strong people management and communication skills
• Knowledge of Ritter Center services, policies and procedures, and community
• Basic computer knowledge required, accuracy in data entry
• Master's Degrees in a related field may be substituted for work-related experience.
• Must possess a valid California class C driver's license and have a satisfactory driving record
• Bilingual not required but preferred.

Employment Practices:
Ritter Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, marital status and any protected class.