Housing Lead

Description

Job Summary

The Housing Lead (reporting to the Economic Advancement Manager) provides administration, oversight, implementation, and supervision for all Association community housing programs. The Housing Lead also leads the operations and programming of the Bridge and Rapid Rehousing Program and participates in direct service provision, as needed.

This role requires excellent communication skills, the ability to interact with a wide variety of individuals and groups, and the ability to lead a small team of people. The individual in this role must be skilled in written and verbal communications, possess a high level of analytical ability, and must be able to operate independently. 

Essential Job Functions

• Participates in supervisory duties consisting of performance appraisal preparation, staff, intern and volunteer training and development, recruitment and selection, and service outcomes.
• Provides management and supervision of all community housing programs and staff, including but not limited to, using a trauma-informed, housing-first, and culturally sensitive lens. 
• Maintains policies and procedures for all housing programs.
• Acts as a liaison between YWCA GP housing programs and partner agency staff.
• Oversees the housing program budgets, monitors spending, processes financial assistance and incentive requests, creates check requests, and produces reporting documents for the agency partners.
• Maintains and updates program process manuals.
• Maintains comprehensive and current knowledge of community resources by conducting outreach. Maintains good working relationships with and responsiveness to community organizations, agencies and participates in relevant community networking forums.
• Monitors program compliance and performance through assessment of established program goals and outcomes, adjusting as needed.
• Ensures compliance with local, state and federal funding and reporting requirements and regulations.
• Provides regular written and oral program updates, compliance reports, impact stories, and performance reports to program partners. 
• Oversees client database(s), including HMIS, for the purpose of collecting, evaluating, and reporting relevant client information and data, ensuring excellent data quality in all programming.
• Provides direct services to program participants, including carrying a caseload, as necessary.
• Represents the housing programs in the community through meetings and speaking engagements, as necessary.
• Researches housing trends to develop and implement evidenced-based programs according to the organization strategic vision.
• Keeps abreast of federal law affecting housing programs, regulations and directives issued by HUD & DHS and keeps record of such changes in written agency policy documents.
• Maintains high levels of confidentiality when working with sensitive and personal client, vendor, employee and contract information.
• Promotes and supports the mission, imperative, values and goals of YWCA GP, maintaining high performance standards.
• Participates in professional development opportunities successfully implementing new skills, knowledge and procedures.
• Performs other such duties as may be assigned within the scope of the Housing Department.

About YWCA Greater Pittsburgh

YWCA is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. For over 150 years, YWCA has been a leader in addressing the most challenging issues of the day, including women’s rights, safe labor laws, civil rights, affordable housing, pay equity, violence prevention and health care reform. Today, our programs and services around the U.S. serve over 2 million women, girls, and their families. And we combine programming and advocacy to move the needle on three key areas: racial justice and civil rights, health and safety, and empowerment and economic advancement of women and girls. As a Housing Manager, you would be responsible for implementing and managing programs that align with these key areas.

Mission Impact

YWCA Greater Pittsburgh employees are working tirelessly at promoting racial justice, reducing race and gender disparities, and deliberately addressing the challenges and celebrating the triumphs of living at the intersection of race and gender. As an employee with YWCA Greater Pittsburgh, you will have the opportunity to build community around the vision of a world in which all women and girls, especially women and girls of color, have equitable access to personal and professional opportunities, free from racial injustice.

Requirements

Qualifications 

• Associate Degree with three (3) years relevant experience OR Bachelor’s Degree with one (1) year relevant experience. 
• Knowledge of the Housing Choice Voucher program and experience in direct practice is preferred. 
• Prior experience with research evaluation is also desirable.

Desired Knowledge/Skills/Abilities

Knowledge of:

• Housing programming for unhoused populations, rental assistance, and Housing Choice Voucher programming.
• Basic research methods, including randomization and informed consent procedures. 
• Local, state, and/or federal safety net programs. 
• The role systemic racism plays in shaping communities. 

Skills in:

• Analyzing program data and developing reports. 
• Writing formal and technical letters, reports, and procedures. 
• Microsoft Office software, including Excel, Word, PowerPoint, Teams, SharePoint, and Outlook. 
• Managing a small team delivering social services. 
• Case management, including developing rapport, motivation building, and coaching participants to meet their goals.

Ability to:

• Manage a program with limited oversight.
• Interpret, apply, and explain federal and agency regulations, policies, and procedures. 
• Develop agendas and leading high-impact meetings. 
• Tactfully mediate conversations between different program stakeholders, including those that might involve sensitive issues related to equity and access to housing and services. 
• Effectively lead a team and motivate employees to reach their highest potential. 
• Effectively community verbally with both individuals and groups, including: participants, property owners, PHA staff, and external stakeholders. 
• Must have reliable transportation. Work occasional weekends and evenings, as needed.