Housing Navigation Specialist

Title:  Housing Navigation Specialist 

Classification: Non-Exempt 

Reports to:  Director of Housing Navigation 

Job Summary: 
To assess the needs of adults, youth
and their families to determine program recommendations and evaluate program eligibility.  

Job Responsibilities:   

• Educate referred customers on the Rent/Mortgage Assistance Program, HEAP (Home Energy Assistance Program), Community Service Block Grant (CSBG), Percentage of Income Payment Program (PIPP+) and other home and emergency assistance programs.  

• Assess customer barriers contributing to housing insecurity and develop a cooperative case plan with the family to address needs.  

• Interview customers to determine eligibility for public and medical assistance benefits, including SNAP, TANF, Medicaid, publicly funded child care, and other benefits and programs administered by community resources. 

• Maintains trauma-informed approach in customer communications and interactions. 

• Understands program eligibility guidelines and processes applications for HEAP and CSBG. 

• Advocates and empowers customers in the navigation social service and non-profit systems. 

• Communicates with other local regulated and non-regulated utility companies and other human services agencies. 

• Coordinate collaborative activities with community agencies and organizations. 

• Attends periodic training sessions as required to enhance Agency and program knowledge.  

• Provides quality customer service experience with a trauma-informed approach for the youth and family.  

• Prepares accurate departmental reports. 

• Maintains confidentiality of customer information with inside departments and outside community agencies. 

• Initiates referrals to other Agency programs as needed.  

• Program solving through data collection, fact finding and conclusion sets.  

• Assumes other duties as assigned.  

Working Conditions and Physical Requirements: 

Standard office environment.  Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel sometimes Overnight. 

Education and Qualifications: 

• Bachelor’s Degree in social work, human services, non-profit administration or teaching preferred. 

• Experience in providing trauma-informed care counseling.   

• Must possess a valid Ohio Driver's license and/or reliable transportation.  

• Must comply with agency's insurance carrier standards and policy as it relates to driving record.  

Equal Opportunity Statement: 

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways.  We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.