Housing Programs Analyst

DEFINITION/PURPOSE:

Under general direction, provides professional-level analytical, operational, and technical support to the Housing Programs Department. Conducts research, analysis, and evaluation of housing program operations, policies, procedures, and regulatory requirements to ensure program effectiveness and compliance. Assists in the development and implementation of operational workflows, standard operating procedures, and workflow improvements; provides technical guidance to staff; and supports departmental planning, reporting, and special projects. This position serves as a department wide analytical resource responsible for evaluating program effectiveness, identifying operational improvements, and supporting strategic decision-making. 

DISTINGUISHING CHARACTERISTICS:

This single-position professional analyst classification is responsible for evaluating and improving Housing Programs Department operations through research, data analysis, policy review, regulatory interpretation, and compliance activities. The classification emphasizes process improvement, policy development, operational support, and regulatory compliance. The position focuses on professional-level analysis, policy development, regulatory compliance, and operational improvement rather than direct program administration or formal supervision.

The incumbent serves as a resource to management and staff on HUD regulations, agency policies, and program requirements. Responsibilities include analyzing program operations, developing and updating policies and procedures, monitoring compliance, overseeing HUD reporting requirements and PIC submissions, preparing reports and recommendations, and supporting special projects and departmental initiatives.

The position also coordinates and reviews reasonable accommodation requests under Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and Fair Housing requirements. Duties include evaluating requests, reviewing supporting documentation, coordinating with participants and staff, preparing determinations, and ensuring compliance with applicable disability-related laws and regulations.

Work requires independent judgment, analytical skills, and knowledge of affordable housing programs, HUD reporting systems, regulatory compliance, and public sector operations.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision and general direction from the Director of Housing Programs.

May coordinate or lead assigned projects, departmental initiatives, training activities, and operational functions as delegated. May also provide technical guidance and support to new and existing program and clerical staff. 

ESSENTIAL JOB FUNCTIONS:

Duties include, but are not limited to, the following:

Research, analyze, interpret, and summarize federal, state, and local housing program regulations. Prepare reports, recommendations, operational procedures, and other documentation to support regulatory compliance and effective program administration. 

• Provide analytical support for housing assistance programs within the Housing Programs Department, including researching, analyzing, and developing department operational policies and procedures.  
• Develop and review operational procedures to evaluate the effectiveness and implementation of housing programs and prepare recommendations for program improvements and compliance.
• Perform program audits for existing housing programs.
• Serve as a primary liaison between the Housing Programs Department and participating property owners and landlords. Foster effective communication and collaboration, respond to inquiries, resolve concerns, and support successful participation in Housing Authority programs.
• Maintain and analyze program data, establish and monitor performance baselines and performance metrics, identify operational trends, and prepare routine monthly, statistical, operational reports to support compliance, decision-making, process improvement, and continuous improvement initiatives.
• Monitor program operations for compliance with HUD regulations, agency policies, administrative plans, regulatory agreements, and applicable federal, state, and local requirements. Identify deficiencies and recommend corrective actions.
• Assist in the preparation of the Authority’s response in administrative, legal, or regulatory matters, ensuring compliance with applicable CFR requirements, HUD regulations, and Authority policies.
• Research, evaluate, and support the implementation of housing management software and technology systems, including but not limited to Yardi Voyager, Rent Cafe, Compliance Manager, and related platforms. Analyze system effectiveness, identify opportunities for process improvement, and make recommendations for system enhancements, modifications, or future technology solutions.
• Train, mentor, and provide technical support and guidance to new and existing staff on housing program operations, eligibility, occupancy requirements, program administration, software systems, regulatory requirements, reporting functions, work procedures, HUD regulations, and other federal, state, and local requirements governing affordable housing programs.
• Prepare, analyze, and present comprehensive technical reports, records, and findings. Conduct research, data collection, and statistical analysis to support program evaluation, regulatory compliance, strategic planning, policy development, and operational decision-making.
• Coordinate and administer the Housing Authority's Section 504 Reasonable Accommodation and grievance processes. Receive, review, and evaluate accommodation requests; obtain and assess third-party verification as necessary; engage in the interactive process with applicants, participants, and tenants; determine reasonable accommodations in accordance with applicable federal regulations and agency policies; coordinate approved accommodations with internal staff and external partners; maintain required documentation and records; and provide guidance and training to staff regarding disability-related rights, obligations, and compliance requirements under Section 504 of the Rehabilitation Act, the Fair Housing Act, and other applicable laws.
• Coordinate informal reviews, compliance reviews, and other administrative determinations in accordance with HUD regulations, agency policies, and due process requirements.
• Coordinate, monitor, and oversee HUD reporting requirements and submissions, including PIC, EIV, SEMAP and other HUD reporting systems as assigned. Review submissions for completeness, accuracy, and timeliness; research and resolve reporting discrepancies; and ensure required data is properly submitted in accordance with applicable HUD requirements and deadlines.
• Attend, facilitate, and conduct meetings, trainings, and presentations with staff, tenants, landlords, community partners. Assist in coordinating educational workshops and outreach activities, and participate in special projects, program development initiatives, and research related to new housing programs, services, and funding opportunities.
• Establish and maintain effective, professional, and cooperative working relationships with staff, residents, landlords, community partners, and the public.
• Maintain regular and consistent attendance.

OTHER JOB FUNCTIONS:

• May act in the role of supervisor in the absence of a supervisor.
• May represent the Authority at public meetings and conferences.
• Perform related duties as assigned.

Knowledge of – Programs, principles, and practices of housing assistance programs. Public housing laws, and agency rules, regulations, and guidelines.

Modern research, program analysis, and report writing techniques. Principles and procedures of record keeping. Modern office procedures and methods. Pertinent Federal, State, and local laws, codes, and regulations. Computer applications that support data analysis. Concepts and techniques of management and organization. Personnel practices, supervision, and administration.

Ability to – Interpret housing assistance program rules, regulations, requirements, and guidelines, as well as Authority policies and procedures. Maintain confidentiality. Analyze, interpret data, and prepare reports. Comprehend and interpret complex rules, regulations, and laws. Organize work and set priorities. Exercise sound independent judgment within established guidelines. Establish and maintain effective working relationships with others contacted in the course of work. Communicate complex ideas clearly and effectively both orally and in writing. Maintain the mental capacity for sound decision making and the physical capability to perform assigned duties. Operate a personal computer using various Windows-based applications programs.

Licenses and Certificates – Must possess and maintain an applicable California Driver License and a driving record acceptable to the Authority. Obtain certifications in Rent Calculation and Section 8 within one (1) year of employment. Obtain certification in Public Housing Management within two years of employment.

Physical Abilities and Work Environment – Must have the ability to drive an automobile, sit or stand for lengthy periods of time, walk, climb, stretch, bend, lift 25 lbs. and operate keyboard equipment. A majority of work is conducted in a standard indoor environment.

Other – Provide proof of US citizenship or, if an alien, either lawful admission for permanent residence or authorization for appropriate work by the Immigration and Naturalization Service

Use of a personal automobile may be necessary in the performance of assigned duties. Possession of personal automobile insurance, and proof of such coverage on file with the Authority, is necessary to operate a personal vehicle for Authority business.

 Bilingual fluency in English and Spanish is desirable.

 Be insurable by the Housing Authority’s insurance carriers.

EXPERIENCE AND EDUCATION GUIDELINES:

Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Authority. A typical way to obtain the knowledge and abilities is:

Experience: Three (3) years of progressively responsible experience performing analytical, compliance, operational, or program administration duties that require critical thinking, problem-solving, and independent judgment to achieve results, preferably within affordable housing, public administration, or a related governmental environment.

Education – Possess a bachelor’s degree from an accredited college or university with a major in social science, business or public administration, or a related field.