Housing Specialist

At Quadel, employees are more than their job titles, we’re a team that believes in collaboration, continuous learning, and professional development. We offer a supportive workplace where individuals can grow their careers while contributing to important programs that strengthen communities.

As an HCV Specialist for Miami‑Dade County, you will manage a full range of Housing Choice Voucher transactions.  Managing eligibility determinations, re‑certifications, and contract processing with a strong focus on compliance with HUD regulations, the Administrative Plan, and established performance standards.

This role manages the full lifecycle of HCV program transactions, including:

• Processing applications and determining eligibility for standard and special HCV programs
• Conducting annual and interim re-certifications, including income verification and rent calculations
• Managing moves, portability, rent increases, rent reasonableness, and tenancy approvals
• Preparing and administering HAP contracts
• Supporting informal reviews, hearings, and terminations
• Verifying family composition, income, assets, citizenship, and eligibility documentation
• Performing accurate and timely calculations for tenant rent, HAP payments, deductions, and utility allowances
• Maintaining secure and complete participant files while protecting all personally identifiable information (PII)
• Entering and tracking data in program systems and preparing required reports

You will plan and prioritize your workload to meet productivity and accuracy standards while coordinating closely with supervisors, managers, inspectors, and other team members.

Customer Service & Professional Judgment

HCV Specialists serve as a primary point of contact for program participants, property owners, applicants, and the general public. This role requires professionalism, sound judgment, and the ability to navigate complex or sensitive situations while maintaining compliance, fairness, and nondiscrimination.

What Success Looks Like in This Role

A successful HCV Specialist:

• Works efficiently while maintaining a high degree of accuracy
• Communicates clearly and professionally, both verbally and in writing
• Handles multiple transactions and deadlines with strong organizational skills
• Applies regulations consistently while treating all participants with respect
• Maintains confidentiality and ethical standards at all times
• Continuously builds knowledge as HUD guidance and program requirements evolve

Required Qualifications

• High School Diploma or GED
• Minimum of two years of experience in customer service or public-facing work
• Strong computer skills and proficiency with data entry and documentation
• Excellent math, analytical, and organizational skills
• Ability to obtain HCV Specialist certification within one year of hire

Preferred Qualifications

• Experience with Housing Choice Voucher or other housing assistance programs
• Background in accounting, mortgage processing, or transaction-based environments
• College coursework or technical/business education

Core Competencies

• Attention to detail and quality
• Problem-solving and critical thinking
• Customer service and professionalism
• Written and verbal communication
• Team collaboration and adaptability
• Ethics, dependability, and accountability

Work Environment & Physical Requirements

• Office-based position with frequent computer and telephone use
• Primarily sedentary with occasional standing, walking, and light lifting

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.