Housing Specialist I

Posting Close Date: 

Applicants must submit their completed application by 02-10-2026 at 11:59 p.m. MST

Application and Special Instructions

This position is grant funded and reviewed on an annual basis.

ABOUT THIS JOB

Position Specific Summary

The Housing Specialist I position at the City of Tucson’s Department of Housing and Community Development (HCD) is responsible for providing customer service, processing paperwork, maintaining files, and providing administrative support to landlord or inspection teams. Employees in this classification will assist customers in person, over the phone, and through e-mail.

Work is performed under the supervision of a Housing supervisor. This position does not supervise.

Duties and Responsibilities

• Explains the general aspects of Housing and Urban Development (HUD) housing programs to the public. Interprets and applies housing program regulations. Maintains applicant and program participant files. Contacts and notifies applicants and participants regarding eligibility and status of applications. Provides courteous, customer service to members of the public by telephone and electronic communication. Manages phone calls and check-in at the front desk. Triages clients when concerns are escalated. Opens and closes the office and ensures lobby remains safe and hygienic for all visitors and employees.

• Receives packages and mail from carriers. Remains diligent about the safety of all that are present in the lobby and courtyard areas. Schedules and assists professional housing members with group presentations to prospective tenants and landlords. Assists with distribution of materials such as supplies, etc.

• Processes and files documents that have been submitted to the PHA. Scans incoming documents into client profiles using the assigned housing Software system. Organizes caseloads to ensure necessary records and documents are processed and updated within specified time Conducts rent reasonable searches (affordability comparable). Retrieves, compiles, and summarizes program statistics to prepare reports. Inputs and retrieves data from electronic information system equipment.

• Performs all other duties and tasks as assigned.

Work conditions as follows

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

MINIMUM REQUIRED QUALIFICATIONS:

Education: High School diploma or GED
Work Experience: Under one (1) year of directly related experience

*Any combination of relevant education and experience may be substituted on a year-for-year basis.


PREFERRED QUALIFICATIONS:

Bi-lingual (English / Spanish).

Proficiency in Microsoft Office.

Excellent communication skills.

Prior experience providing face-to-face customer service with customers/clients.

Experience with high call volume and high paced environment.

Customer Service skills.

De-escalation skills.

POSITION DETAILS

Job Profile

J1421 - Housing Specialist I

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G103

Hourly Range

$18.15 - 27.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Department

Housing and Community Development, ZBUDG HIER - Recurring

Department Link

https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.   

Recruiter Name

Stephanie Vejar (202915)

Recruiter Email

[email protected]

For Human Resources general questions please contact 520-791-4241.