Housing Stability Case Manager

Organization Overview:

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget over $14 million annually and has a team of approximately 100 employees throughout Minnesota. The organization has office locations throughout the state, with administrative functions centralized within a headquarters office based in St. Paul.    

MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, STD and LTD insurance, generous paid time off, retirement benefits, 12 holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

Position Overview:

This position provides intensive case management services to Veterans and their families who are homeless or at risk of becoming homeless. The work of this position involves conducting client assessments (including financial, personal, and crisis) to identify issues/barriers and creating a housing stability plan with the Veteran to address the needs defined by the assessment.

Primary Duties and Responsibilities:

• Perform intake that includes: required documentation for admission, referral needs, explanation of program and expectation
• Develop a housing plan with the veteran/household which includes short-term and long-term goals with objectives and update case plan as required
• Provide mobile case management from a harm-reduction, strength-based model
• Provide financial assistance in accordance with program policies and procedures
• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination
• Attend supervisory, case conferencing, and other meetings as directed
• Connecting participants to necessary services by coordinating with other service providers to ensure access, eligibility and follow-through by participant and provider
• Conduct ongoing evaluations of the participant’s progress through the plan, reassessment and adjustments to plan
• Maintain strong working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
• Works with other program staff to ensure compliance with grant outcomes
• Due to the nature of the role, this position requires full on-site presence and does not support hybrid scheduling 

Key Skills and Other Characteristics:

• Strong communication skills to communicate directly with Veterans and community providers
• Strong problem-solving skills and ability to work under tight timeline toward crisis resolution for Veterans seeking assistance in crisis situations
• Ability to multi-task while managing multiple housing cases simultaneously, ensuring prompt support, accurate documentation, and seamless coordination 
• Experience and comfort with entering and managing information within a comprehensive database system

Preferred Experience:

• College degree in relevant field (social work, human services) preferred
• Strong verbal and written communication skills along with strict attention to detail
• Experience working with individuals who are homeless, chemically dependent or have a mental illness desired
• Good presentation skills to small groups
• Works well on a team but can function independently
• Veteran, or knowledge of veteran issues, preferred
• Knowledge of client tracking systems and database background
• Proficiency in Microsoft Word, Outlook and Excel