Housing Support Specialist

Job Summary:

Provide case management to households experiencing homelessness served by our BTG Permanent Supportive Housing Project, Turning Point Rural Housing Project, Rapid Housing Initiative of North Central Iowa, or Northeast Iowa Permanent Housing Project throughout Blackhawk, Tama, Grundy/Northeast Iowa and/or North Central Iowa.

What you will do:

• Assist clients in unit search, identification, and housing placement.


• Provide direct case management, support in building life skills, trauma informed care and victim advocacy services to program participants in the identified service area to build self-sufficiency.


• Develop and maintain local partnerships with landlords, housing programs and community partners to assist in obtaining and maintaining safe affordable housing.


• Apply knowledge of landlord/tenant rights and responsibilities to educate participants of their rights and responsibilities.


• Support the efforts of direct programming in navigating housing options and resources for those affected by homelessness.


• Conduct follow up calls and conversations with clients exiting services to determine additional resources needed and success of the program.


• Comply with data tracking and documentation requirements


• Represent FOF at community and program development meetings as assigned.


• Travel throughout the FOF service area to provide in-person, in-home, advocacy services and to other locations within the state as necessary for training purposes.

How You Will Succeed:

• People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.


• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.


• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.


• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.


• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.


• Believe in our 10-year vision: Everyone has a home.


• Believe in our mission: To provide safe shelter, confidential services, and housing assistance to individuals in crisis due to homelessness, domestic violence, sexual assault, and human trafficking.


• Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualifications and Competencies

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.


• Ensure confidentiality is in place for all people FOF serves.


• Bachelor’s Degree in social work, psychology, related field OR combination of equivalent education and experience.


• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.


• Ability to pass state, federal, and child abuse background checks.