HP Printer Technician (On-Site)

Salary :

$70 - 75 yearly

Company : Sage Solutions Group

Job Type : Full Time

Carson, Ca

Job Description - HP Printer Technician (On-Site)

HP TECHNICIAN – LOS ANGELAS, CA – ON-SITE

As an HP Technician, you are responsible for proactive and reactive services on HP and Canon devices we service. This position will fully support our customer by troubleshooting, diagnosing, and repairing devices and equipment. This role is working primarily with HP and secondarily with Canon devices. In addition, the position will lead new installations and decommissioning out-of-date devices while promoting excellent customer service as an imageOne team member!

Who We Are
imageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.

Our Accomplishments:
- Forbes Small Giants 2017: America's Best Small Companies
- Crain’s Cool Places to Work in MI
- Detroit Free Press Top 100 Workplaces
- Metropolitan Detroit’s 101 Best and Brightest Companies
- National Best and Brightest Companies to Work For
- Sloan Award for Workplace Effectiveness and Flexibility

Responsibilities:

Troubleshoot and diagnose problems on HP and Canon devices
Repair issues on HP and Canon devices
Support of new device installation, moving device between sites, and removing/decommissioning end of life devices
Routine and preventative maintenance on devices and equipment
Ensuring all devices are reporting and communicating
Proactive and reactive toner replacement
Remote triage and management/administration of fleet management tools and data collection agents
Accurate asset control and accountability of entire fleet
On site inventory organization and management
Maintaining and regularly adjusting needs to auto replenishments
Toner/parts ordering and recycling
Administration and support of customer print solutions
Delivering an extraordinary customer experience
Ad hoc reporting of customer metrics and service insights
Being a representative of imageOne

Requirements:

Experience in troubleshooting, diagnosing, and repairing HP and Canon devices
Certified in HP A3 and Canon (preferred)
Knowledge and experience with IT ticketing systems, ServiceNow and EA preferred
High attention to detail and follow through
Ability to attain a seaport TWIC card
Excellent communication skills – both written and verbal
Professional attitude with a desire to learn and grow
Strong interpersonal and analytical skills
Proficient with Microsoft O365 suite
Alignment with imageOne core values

imageOne benefits:

Amazing workplace culture
Competitive salary
Profit bonus program
Medical, prescription drug, dental, and vision benefits
Health savings account benefits
Flexible spending account benefits
Company-paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

Why Join Us?
We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day.

If imageOne sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!

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HP Printer Technician (On-Site)

Job Description - HP Printer Technician (On-Site)

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