Genesis10 is seeking a HR Admin Tech for a 6-month contract position with an Electric Service Company located in Akron, OH. This position is mostly remote, but will need to be able to come into the office on occassion.
Summary:
Genesis10 is currently seeking a qualified who will be part of the HR Help Desk team, which is the first point of contact for employees, retirees, and contractors to answer HR-related questions and guide users through the Empower system. This position will utilize the helpdesk technology to manage incoming phone calls and service requests and escalate issues as needed. This position will also perform basic employee data changes manage historical record keeping and create electronic files. This position will support large HR processes as needed, such as Open Enrollment.
Responsibilities:
- Utilizing the Empower Help Desk technology for service request intake, monitoring, and resolution.
- Partnering with the Centers of Expertise (COEs) across HR to escalate issues and ensure timely resolution.
- Taking initiative to solve problems and bring issues to closure.
- Educating employees, retirees, and contractors on self-service options such as Digital Assistant and Knowledge Base.
- Demonstrating sound internal and external customer service.
- Performing a variety of technical administrative assignments requiring initiative, judgment, and well-developed knowledge and skills.
- Updating basic employee data as timely and accurately as needed
- Supporting all team members with routine, day-to-day, and administrative activities.
- Maintaining a high degree of confidentiality on projects and employee-related information.
- Demonstrating a willingness to question established procedures and processes.
- Proactively working to ensure knowledge is transferred to others.
Qualifications:
- High school diploma or GED required.
- Minimum 0-5 years work experience required.
- Prior experience in an administrative support or coordinator role. Advanced written and verbal communication skills.
- Proficient in Microsoft Office applications (Word, Excel and PowerPoint). Prior experience with SharePoint content maintenance preferred.
- Experience handling confidential information.
- Ability to follow established practices, procedures, and instructions, and produce technical administrative work products in a thorough, timely and accurate manner.
- Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships.
- Demonstrate strong organizational skills to track multiple, concurrent requisitions throughout all pre- employment stages and processes.
- Ability to model active learning through continuing to develop breadth of knowledge, skills, and perspective. Flexibility and ability to adapt to shifting priorities.
- Demonstrated excellent interpersonal and teamwork skills with ability to independently prioritize workloads, meet deadlines and work in pressure situations.
- Ability to work in a fast-paced environment.
- Excellent customer service skills, including the ability to be friendly, courteous, helpful towards internal and external customers.
- Demonstrated experience making recommendations for process improvements when appropriate.
- Only candidates available and ready to work directly as New Journey/Genesis10 employees will be considered for this position.
- Able to work as a W2 employee of Genesis10 (no corp to corp)
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
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