HR Advice Specialist - HR Investigations

TD Bank

HR Advice Specialist - HR Investigations

Falmouth ,

Maine

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Human Resources
Job Description:
The HR Advice Specialist is primarily responsible for leading complex, high risk case management and investigations end-to-end (including discipline approach and employment decisions) in alignment with HR / TD operating models, policies, protocols and external legal requirements, for assigned portfolio / business lines
Depth & Scope:
Provides specialized advice and support to HR and business / corporate partners for high risk and sensitive HR / employment matters that require investigations (e.g. breaches of code, Respect in the Workplace, Whistleblower) to enable effective HR governance and risk mitigation
Partners with a wide range of key stakeholders (e.g. people managers/employees, HR Shared Services, HR Advice/ Business Partners, Employee Relations/ HR CoE's, Legal, Global Security & Investigations) to gain / collects relevant information required to analyze facts, evaluate situations, advises on complex HR / employment matters, provides strategies, options and risk assessment on a case-by-case basis
Resolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirements
Conducts field interviews / site visits / information sessions and scans the internal employee environment to highlight issues / risks and recommends proactive approaches to address systemic workplace issues
Builds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situations
Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required
Scope includes a wide range of HR / employee relations issues including but not limited to: Investigations: Breaches of Code of Conduct, Respect in the Workplace, Whistleblower and corresponding discipline approach and employment decisions; Supports People Managers in monitoring employee experience and engagement: HR Visits/Employee Insight/In Touch sessions & Focus groups
Uses established risk mitigation tools to support the business in operating within TDs acceptable employment risk profile
Provides regular and relevant management information on trends / issues and potential opportunities; monitor case management database and provide input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identify and escalate issues having broad corporate implications / risks
Decisive, and identifies and quickly escalates high risk issues, as per established protocol/authority to transact; Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution
Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transact
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TD
Ensures case files are input into database in a timely manner
Identifies process improvement and efficiency opportunities
Promotes and embraces teamwork, teambuilding and continuous learning for themselves, within own team and broader HR Advice Channel
Education & Experience:
Bachelor's degree preferred
Action oriented individual, who demonstrates high accountability, sound judgment and decision making abilities
Ability to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things done
Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders
Ability to prioritize
Excellent time management Communication skills: excellent written and verbal skills
Ownership of results/recommendations
Listening, understanding and responding
Information seeking/probing
Building partnership with stakeholders/relationship management
Impactful collaborative partnering: ability to influence and resolve issues
Excellence in judgment & decision making
Understanding the business and its goals & objectives
Technical HR expertise
Employee Relations expertise
Teamwork & Cooperation
Customer Accountabilities:
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
Models quality service delivery at every interaction
Leads and contributes to the ongoing improvement of the partner / Customer experience
Employee/Team Accountabilities:
Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
Participates fully as a member of the team and contribute to a positive work environment
May provide leadership, training, and guidance to other team members
Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
Actively shares information and knowledge, and proactively learn from the expertise of others
Physical Requirements:
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Kneeling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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