HR Analyst (North America)

The HR Analyst (North America) is responsible for providing centralized human resources support to employees and managers across the North America region (Canada, Guatemala, and the United States). This role plays a key part in ensuring the efficient delivery of HR services including employee data management, talent acquisition, employee relations, benefits administration, and employee/manager inquiries, amongst others. The HR Analyst will also contribute to process improvement initiatives and ensure compliance with organizational policies and legal regulations.

Employee Data Management:

• Maintain and update employee records in the HR system (ORACLE Fusion HCM), ensuring data accuracy and confidentiality, including processing terminations, uploading documents, and approving scheduling, manager, or badge changes.

• Participate in the employee lifecycle processes, including onboarding, transfers, and offboarding.
• Collaborate with HR teams to ensure data consistency and compliance with legal requirements.

HR Service Delivery

• Serve as the first point of contact for employee inquiries regarding HR policies, procedures, and benefits. Provides back up coverage as needed.

• Provide support through multiple channels (i.e., email, phone, mail, etc.) to resolve employee issues efficiently.
• Escalate complex cases to HR colleagues, HRBP’s or management when necessary.
• Support your HR colleagues (Benefits, Compensation, Payroll, and Talent Acquisition) and HRBP’s when needed.

• Coordinate interviews, feedback loops, and candidate communications with professionalism and care.

• Partner with Talent Acquisition team to ensure timely and accurate onboarding.

Compliance And Auditing

• Ensure that all HR processes comply with federal, state, and local employment laws.

• Support internal and external audits by providing necessary documentation and reports.
• Assist with maintaining up-to-date knowledge of employment laws and regulations.

Manage I9 verification process/employment verifications while maintaining HR records.

• Associate’s degree in business administration, accounting, finance, economics, Human Resources or related field required.

• Prior experience in HR Operations, HR Shared Services (HRSS), Global Business Services (GBS) or payroll preferred.

• 2-4 years of experience in HR operations.

• Experience with ORACLE Fusion HCM preferred. 

• ADP Workforce Now payroll experience a plus.

• Ability to demonstrate sound judgement and effective communication skills (written and verbal).

• Strong attention to detail and accuracy.

• Excellent analytical, problem-solving and technical skills. 

• Proficiency in MS office. 

• Strong organizational skills with the ability to prioritize responsibilities and function with minimal supervision.

• Exceptional customer service and communication skills. 

• Ability to handle sensitive and confidential information with extreme professionalism and discretion.

• Ability to multi-task and remain calm while working under the pressure of deadlines in a fast-moving environment.