HR Call Center Administrator - Dynamic Team

Purpose

HR Administrator - HR Support is responsible for resolving or escalating HR case management tickets. Supports the day-to-day data and system operations in managing the employee lifecycle from hire to termination, focusing on the area of benefits and payroll inquiries. This position develops and maintains process documentation, providing recommendations for improvements.

Essential Job Functions

Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.

• Triage employee inquiries received by phone or email. Completes requests or forwards inquiries to appropriate team members.
• Provides onboarding, offboarding, and benefits enrollment support for new hires, terminations, or life events.
• Serves as the day-to-day contact with benefits administration outsourcing partner to research and resolve benefits issues including enrollments, status changes, plan provisions, and carrier feeds.
• Assists with the annual benefits open enrollment process through system testing, reviewing communication documents, driving enrollment by actively reaching out to employees, and responding to employee inquiries.
• Supports cyclical HR processes/projects and cross-functional HR initiatives as needed.
• Assists with HRIS system testing/validation for open enrollment, benefits changes, and M&A activity.
• Responsible for advanced auditing of HRIS system data ensuring accuracy and consistency of employee and benefits data.
• Serves as backup for leave administration and payroll when needed.
• Updates and maintains the UKG HR case management system as well as process documentation.
• Assists with team metrics reporting to identify trends and recommend opportunities to increase efficiencies and address employee needs.
• Develops and maintains knowledge associated with the company's organizational structure, policies, and total reward programs. Attends webinars/training on changing laws and regulations.
• Maintains confidentiality and the highest degree of integrity.

Our organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. We expect that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Requirements

• 3-5 years experience in HR Service Center in HR functional area(s) benefits administration, leave management, policy, and/or HR cyclical processes for a mid-size organization.
• High school diploma or equivalent
• Knowledge of employee benefits and applicable laws
• UKG system experience is desired
• Proficient with Microsoft Office Suite and HRIS systems
• Advanced Excel skills - knowledge of pivot tables, pivot charts, and advanced filtering functions.

Relevant Skills

• Highly detail-driven with an emphasis on accuracy, coupled with the ability to think broadly and strategically
• Excellent customer service skills
• Must be able to work in a team environment
• Demonstrated creative thinking and problem-solving
• Excellent verbal and written communication
• Proven organizational skills with an ability to prioritize work in an environment with competing demands
• Courage to take initiative in unfamiliar or ambiguous circumstances
• Ability to hold self to high standards

A post offer drug will be required.

EEO including disability and veterans.