HR Consultant - West Coast

Why Work Here

• Headquarters is in Charlotte, NC


• Recently expanded to nearshore


• isolved ranked for SMB Payroll in 2023 Sapient Report


• Voted top places to work in USA 2023

Job Description

The isolved HR Consultant is responsible for identifying, evaluating, and resolving HR related issues for customers and provide support to customer projects. HR Consultants are the backbone of the department, supporting nearly all client and department initiatives. Enhanced knowledge of isolved functionality is required. Level II is dependent upon ability to take on more complex projects, heightened communication and time management skills, and department need.

Core Job Duties

• Manage a queue of inquiries/requests/projects in support of the Defined HR team/clients. Provides client support advising on HR topics received via on-demand phone and email support. Know when to escalate complex situations to HR Business Partners or Senior HR Consultants.


• Identify legal and governmental reporting regulations affecting HR practices and ensuring that customer policies, procedures and processes are in compliance.


• Maintain working knowledge of multi-state employment law compliance to best serve all isolved clients.


• Draft customer position descriptions and employee handbooks; participate in client meetings for same.


• Support clients and/or HR Business Partners on projects such as HR compliance audit for customers, FLSA and Independent Contractor Analyses, etc.


• Communicates efficiently and effectively with all stakeholders over the phone, via email, using Microsoft Teams, etc.


• Maintain total confidentiality with customer and company information.


• Work toward continuous quality improvement.


• Stay current with changing technology, including software programs.


• Uphold, support, and promote all company policies and procedures.


• Independently and accurately advise on leave of absence guidance related questions via phone and email for Expert Clients


• Proficiently handle majority of on-demand phone and email support inquiries


• Independently lead handbook and position description meetings with clients


• Develop custom forms and policies as requested

Minimum Qualifications

• Proficient in multi-jurisdictional HR compliance.


• Proven effective oral and written communications skills.


• Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer.


• Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.


• Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.


• Be detail-oriented, accurate, organized, and proficient in professional communications.


• Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment.


• Bachelor's degree (B. A.) from four-year college or university; three (3) to five (5) years related HR Generalist experience and/or training for HR Consultant II; or equivalent combination of education and experience.


• PHR and/or SHRM-CP -preferred

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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