HR Coordinator

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association (AHA) has an excellent opportunity for an HR Coordinator in our HR Shared Services Group located at our National Center office in Dallas, TX.

This position will work in a hybrid setting (in office 2-3 days a week) at our National Center office.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

This individual is responsible for providing exceptional customer service by responding to and resolving questions from current and former employees through multiple channels, including phone, email, and the ServiceNow case management tool.

• Serves as a front-line contact for HR-related questions, responding to employees through phone, email, and the ServiceNow case management tool.
• Processes non-automated benefit transactions in Workday HR management system, including leaves of absence, employee life changes, time and attendance, and other benefit-related actions.
• Ensures proper approvals are obtained, routes to payroll and other groups as applicable
• Creates, updates, documents, and resolves employee inquiries and requests in the ServiceNow case management tool, ensuring accurate case categorization, detailed notes, and timely follow-up.
• Monitors assigned cases and work queues to ensure service level agreements are met, escalates issues as needed, and partners with internal stakeholders for resolution.
• Assists employees with benefit changes, payroll questions, performance appraisal questions, and employee policy inquiries
• Maintains comprehensive knowledge of benefit programs, plans, and processes as well as general payroll knowledge
• Meets and exceeds performance and service level metrics for timeliness, accuracy, and customer service policies,
• Supports case management reporting by maintaining accurate case data and identifying trends or recurring issues to improve service delivery and employee experience.

Additional duties:

• Partners with HR shared services and Total Rewards leaders to create informative and engaging internal communications such as SharePoint pages and weekly/monthly newsletters.
• Assists in content creation and upkeep of Shared Services SharePoint site.,

Want to help get your resume to the top?   Take a look at the experience we require:

• High School Diploma or equivalent.
• Minimum of two (2) years of related HR/Benefits experience.
• Excellent presentation, verbal, and written communication skills.
• Must be comfortable supporting employees at all levels of the organization. The position requires working in a high-volume customer service environment, including phone support and heavy use of a case management/ticketing system.
• Knowledge of HR Information Systems (HRIS), case management tools, and relevant applications is required.
• Microsoft Office Tools (Excel, PowerPoint, Word, SharePoint), typing proficiency is required.

Here are some of the preferred skills we are looking for: 

• Bachelor’s degree in a related field of study.
• General knowledge and understanding of human resources policies, procedures, and benefits.
• Experience in database reporting and query tools (Workday preferred).
• Experience with intranet (SharePoint).
• Experience with case management systems, workflow-based ticketing, and service delivery tools (ServiceNow preferred).

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.  
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities