HR Generalist

About Us

RISE Services is a mission-driven organization focused on delivering high-quality employment and community-based services. We are committed to operational excellence, compliance, and building a workforce that is both supported and accountable. Our team values professionalism, integrity, and consistency in how we serve both employees and the individuals we support.

Position Overview

The HR Generalist plays a critical role in supporting the organization’s workforce through full-cycle HR operations, employee relations, compliance, and systems management. This position requires a high level of professionalism, sound judgment, and the ability to navigate complex situations with objectivity and consistency.

This role is ideal for someone who is confident in managing employee relations, comfortable having difficult conversations, and committed to ensuring policies and practices are applied fairly and consistently.

Key Responsibilities

Onboarding & HR Operations

• Coordinate and execute full-cycle onboarding, including new hire paperwork, system setup, and orientation
• Conduct virtual onboarding sessions and ensure timely completion of required trainings
• Manage HR systems (Gusto, Connecteam), including employee setup, data accuracy, and reporting
• Oversee onboarding and offboarding processes, ensuring compliance and documentation accuracy

Employee Relations & Performance Management

• Serve as a primary point of contact for employee relations matters
• Provide guidance to managers on performance management, coaching, and corrective action
• Draft and support implementation of disciplinary actions and Performance Improvement Plans (PIPs)
• Address workplace concerns with professionalism, objectivity, and consistency

Compliance & Risk Management

• Ensure compliance with all applicable employment laws and organizational policies
• Conduct internal investigations and document findings
• Manage ADA interactive process and accommodation requests
• Support unemployment claims, hearings, and appeals
• Assist in drafting responses to regulatory agencies (e.g., EEOC)

Benefits & HR Administration

• Support benefits administration, including employee enrollment and vendor coordination
• Assist with evaluating benefits options and obtaining vendor quotes
• Maintain accurate personnel records and ensure audit readiness

Training & Organizational Support

• Coordinate and deliver HR-related trainings for staff and leadership
• Support leadership in staff development, workforce planning, and retention strategies
• Contribute to employee engagement and culture-building initiatives

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 3+ years of progressive HR experience, including employee relations and compliance
• Strong knowledge of employment laws and HR best practices
• Experience with HRIS and workforce management systems (Gusto, Connecteam, or similar preferred)
• Demonstrated ability to manage sensitive situations with professionalism and discretion
• Strong organizational skills and attention to detail

What We’re Looking For

• A professional who can balance employee support with organizational accountability
• Someone who is confident, fair, and consistent in applying policies and addressing issues
• Strong communicator who can navigate difficult conversations effectively
• Detail-oriented with a strong focus on documentation, compliance, and follow-through
• A team member who values integrity, structure, and continuous improvement

Why Join RISE Services

• Opportunity to play a key role in shaping and supporting a growing organization
• Collaborative leadership team committed to quality and accountability
• Meaningful work that directly impacts individuals and communities
• Professional growth and development opportunities