HR Generalist

Purpose and Job Summary

ORIX Corporation USA is seeking a motivated HR Generalist I to join our Shared Services team. This role serves as a front-line HR resource responsible for executing high-volume, transactional work with accuracy, consistency, and strong adherence to service level expectations.

Reporting to the Director of Payroll and HR Operations, this position supports core HR operations through Workday transactions, employee support, and process execution. The role contributes to documentation, knowledge transfer, and continuous improvement efforts, ensuring consistency, compliance, and a high-quality employee experience across the organization.

At ORIX USA, our environment is both collegial and entrepreneurial. Teamwork and critical thinking are essential, while creativity and innovation are encouraged. If you are passionate about problem solving, improving processes, and leveraging technology to drive outcomes, we encourage you to apply.

Essential Duties & Responsibilities 

HR Service Delivery & Transaction Processing

• Execute high-volume HR transactions in Workday, including hires, job changes, terminations, and organizational updates
• Manage employee inquiries through Workday Help (AskHR), ensuring timely resolution and SLA adherence
• Route and escalate complex or sensitive issues to appropriate HR partners (HRBPs, COEs, Payroll)
• Maintain accurate employee records and ensure data integrity across HR systems

Employee Lifecycle & Onboarding Support

• Support preboarding, onboarding, and orientation processes, including offer letter generation and employment documentation
• Coordinate interview scheduling and pre-employment screenings
• Support executive onboarding logistics and employee experience activities
• Execute hire transactions, onboarding workflows, and lifecycle updates in Workday

Operational Support, Controls & Workforce Events

• Support audit and controls activities, including data validation and documentation
• Assist with regulatory and workforce reporting
• Execute transactions related to terminations, RIFs, and separation processes
• Support work location changes, flexible work arrangements (FWA), and related transactions

Documentation, Knowledge Management & Process Integrity

• Maintain and update SOPs, job aids, and knowledge base content
• Ensure consistency and accuracy of process documentation across HR Operations
• Support cross-training and knowledge transfer initiatives
• Contribute to maintaining strong process governance and operational consistency

Continuous Improvement & Collaboration

• Identify trends in case management and transactional work to improve efficiency
• Provide input on process improvement opportunities to enhance service delivery and employee experience
• Partner with stakeholders across Centers of Excellence (COEs) to support HR service delivery

Contacts

This position has frequent contact with all levels of employees and management. In addition, this role may interact with outside business partners, vendors, consultants, and other office visitors.

Education, Skills & Experience

• Bachelor’s degree or equivalent experience
• 2–4 years of HR experience in a shared services, HR operations, or transactional environment
• 2+ years of experience with executing HR transactions in Workday HCM
• Working knowledge of HR processes, including onboarding, compliance, and employee lifecycle support
• Basic understanding of employment laws (FMLA, ADA, state leave regulations)
• Strong attention to detail with a focus on accuracy and process adherence
• Excellent organizational, time management, and prioritization skills
• Strong customer service and communication skills
• Demonstrated ability to maintain confidentiality and to use discretion in the performance of daily activities
• High level of discretion, confidentiality, and professionalism
• Proficiency in Microsoft Office Suite (e.g., pivot tables, VLOOKUPs, PowerPoint)
• Leverage critical thinking and analytical expertise to drive accurate, high-quality outcomes
• Demonstrate ownership and initiative, proactively engaging with management and cross-functional partners to drive outcomes
• Flexibility and ability to work under pressure with tight deadlines and constant interruptions and the ability to adjust priorities in a changing environment

Preferred

• Experience supporting shared services or centralized HR model
• Exposure to leave of absence administration or compliance processes
• Experience with DocuSign

Life at ORIX

We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.

You Time

We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.

Family Care

Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.

Flexible Work Arrangements

ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.

ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.