HR Generalist

The HR Generalist serves as a trusted advisor and employee advocate, partnering with leaders and employees to execute people strategies that support business objectives. This role supports the Enterprise Technology Group (ETG) and Enterprise Risk & Resiliency organizations through partnership with an HR Director and an HR Manager team serving approximately 1,700 employees.

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

HR BUSINESS PARTNERSHIP

• Serve as a trusted HR partner to one assigned client group, providing guidance to leaders and employees on people-related matters
• Build strong relationships across the organization to understand business priorities and workforce needs
• Support HR Managers with organizational changes, workforce planning initiatives, and business transformations
• Use HR data and insights to identify trends and recommend solutions that improve organizational effectiveness

EMPLOYEE RELATIONS

• Provide guidance and support related to employee relations matters, workplace concerns, and policy interpretation including  
• Conduct or support investigations and recommend appropriate resolutions and communicate accurately and appropriately with employees and managers in a timely manner
• Administer and support employee leave and accommodation processes, including partnering with employees, managers, and third-party administrators on leaves of absence (LOA), ADA accommodations, return-to-work planning, and compliance with applicable federal, state, and company requirements
• Ensure consistent application of company policies, practices, and employment laws and make recommendations for change as needed

TALENT MANAGEMENT AND DEVELOPMENT

• Support enterprise talent processes including performance management, calibration, talent reviews, succession planning, and development planning
• Assist in executing learning and development initiatives to strengthen organizational capabilities and support skills-based talent initiatives and workforce development efforts

EMPLOYEE ENGAGEMENT AND CHANGE ENABLEMENT

• Support employee engagement initiatives, including engagement surveys, focus groups, and action planning
• Partner with HR Managers to drive communication and change management efforts related to organizational initiatives
• Support leadership and employee training programs, including onboarding and leadership development offerings

TALENT ACQUISITION, ONBOARDING, AND OFFBOARDING

• Partner with Talent Acquisition, HR Managers, and hiring managers throughout the recruitment and selection process
• Support workforce planning and talent acquisition strategies to meet business needS
• Coordinate onboarding activities to ensure a seamless experience for new hires
• Facilitate employee transitions, including offboarding activities and exit feedback processes

HR OPERATIONS AND PROJECT SUPPORT

• Maintain the integrity and accuracy of HR systems, employee records, and organizational data
• Prepare and analyze HR metrics, reports, and workforce data to support decision-making
• Participate in HR projects, process improvements, and cross-functional initiatives
• Serve as the operational backbone of the HR team, providing administrative support, coordinating key people processes, and driving execution of recurring activities and initiatives, enabling others to focus on strategic business partnership and organizational effectiveness

Minimum Requirements:

• Bachelor’s Degree 
• Must have 3+ years of previous experience in Human Resources  
• Must be proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Microsoft Copilot, and Microsoft Forms
• Experience working in a fast-paced, deadline driven environment
• Strong communication & problem-solving skills.  Strong attention to detail required

Preferred Qualifications:

• Working knowledge of employment law, AAP, performance management practices, and employee relations practices
• Knowledge and application of current HR trends, best practices and compliance issues
• Experience supporting IT or Tech functions/ teams
• Advanced proficiency in Microsoft Excel, including pivot tables, XLOOKUP/VLOOKUP, complex formulas, data analysis, and reporting