HR Generalist/Training Coordinator

Job Description
The HR Generalist/Training Coordinator at Palm House provides administrative and operational support to the Human Resources department, ensuring smooth and efficient HR functions. This role assists in recruitment, onboarding, benefits administration, employee relations, training coordination, and maintaining accurate HR records. The HR Generalist/Training Coordinator contributes to a positive work environment by supporting HR initiatives, facilitating employee development, and ensuring all staff receive Forbes Five-Star training to deliver exceptional guest experiences. 

Key Responsibilities 

Recruitment Support 

• Assist in posting job openings on the hotel’s website, job boards, and other recruitment platforms. 
• Screen resumes and applications, coordinate interviews, and communicate with candidates. 
• Facilitate pre-employment processes including background checks and reference verifications. 
• Prepare offer letters, employment contracts, and onboarding documentation. 
• Maintain the applicant tracking system and update candidate status regularly. 

Onboarding & Orientation 

• Coordinate the onboarding process for new hires, including orientation schedules and materials. 
• Conduct new hire orientation sessions to review company policies, procedures, benefits, and Forbes Five-Star service standards. 
• Ensure completion of required employment forms and documentation. 
• Set up new employee profiles in HR systems for seamless integration into operations. 

Employee Records Management 

• Maintain accurate and up-to-date employee records, including personal, job, and performance data. 
• Ensure confidentiality and security of HR records in compliance with data protection regulations. 
• Update HRIS and other HR databases with changes in employee information or status. 

Benefits Administration 

• Provide information and support to employees regarding benefits enrollment and claims. 
• Coordinate with benefits providers to resolve issues and ensure accurate administration. 

Employee Relations & Support 

• Serve as a point of contact for employee inquiries about HR policies, procedures, and benefits. 
• Assist in addressing employee concerns and escalate complex issues to HR management. 
• Support HR initiatives and employee engagement programs to promote a positive workplace culture. 

Training & Development Support 

• Coordinate logistics for training sessions, workshops, and development programs, including Forbes Five-Star service training. 
• Track employee training records and compliance with mandatory programs. 
• Prepare training materials and maintain records of attendance and completion. 
• Assist in reinforcing service excellence standards across all hotel departments. 

Compliance & Reporting 

• Assist in ensuring compliance with labor laws, company policies, and HR best practices. 
• Prepare and submit reports on employee headcounts, turnover, and compliance metrics. 
• Support HR analytics and reporting to aid strategic planning. 

HR Administrative Tasks 

• Manage general HR administrative duties, including scheduling meetings, preparing correspondence, and processing invoices. 
• Support HR projects such as employee surveys, performance reviews, and policy updates. 
• Assist with planning and executing employee recognition programs and events. 
• Other duties as assigned. 

Qualifications 

Education 

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field. 
• HR certification (e.g., SHRM-CP) is a plus. 

Experience 

• 1–3 years of HR, administrative, or related experience; hospitality experience preferred. 

Knowledge, Skills & Abilities 

• Strong organizational and time-management skills. 
• Excellent interpersonal and communication abilities. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 
• Familiarity with HRIS, applicant tracking systems, and HR tools. 
• High attention to detail and accuracy. 
• Ability to handle confidential information with discretion. 
• Strong multitasking, problem-solving, and project coordination skills. 
• Knowledge of Forbes Five-Star service training and standards. 

Licenses or Certificates 

• Ability to obtain any government-required licenses or certificates. 

Grooming 

• All employees must maintain a neat, clean, and well-groomed appearance according to hotel standards. 

Physical Requirements 

• Ability to sit or stand for extended periods while performing administrative tasks. 
• Ability to walk and move throughout the property to coordinate trainings, meetings, and HR events. 
• Ability to lift or carry up to 25 pounds (training materials, binders, or office supplies). 
• Ability to maintain professionalism while handling sensitive or confidential situations. 
• Capacity to work flexible hours as needed to support HR events, onboarding, or urgent departmental needs. 

Our Commitment to Diversity & Inclusion  

At Palm House, we believe our strength comes from our people. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply. We value different perspectives and experiences and strive to create an environment where everyone feels they belong.