HR Operation Officer/Senior Officer

Company : Palmpay Limited

Job Type : Full Time

Gulshan - 1, Bangladesh

Job Description - HR Operation Officer/Senior Officer

About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview
We are seeking a detail-oriented and process-driven HR Operations Officer / Senior Officer to manage core HR operational functions with a strong focus on attendance management, HR database administration, and employee lifecycle processes. This role requires strong proficiency in Excel and data handling, along with the ability to ensure accuracy, compliance, and efficiency across HR operations. The incumbent will also support employer branding initiatives and contribute to delivering seamless employee experience.

Key Responsibilities

1. Attendance & HR Operations Management

Manage and monitor employee attendance, leave records, and timekeeping systems
Ensure accuracy, compliance, and timely reporting of attendance data
Address discrepancies and coordinate with relevant teams for resolution
Support daily HR operational activities and administrative processes

2. HR Database & Reporting

Maintain and update employee records and HR databases with high accuracy and confidentiality
Generate HR reports and dashboards using advanced Excel functions (e.g., VLOOKUP, Pivot Tables)
Ensure proper documentation and data integrity across all HR systems
Support data-driven decision-making through timely and accurate reporting

3. Employee Lifecycle Management

Prepare and issue offer letters, appointment letters, and other HR-related documentation
Manage and track employee probation assessments, ensuring timely evaluation and confirmation processes
Handle and maintain promotion and increment data, ensuring accuracy and proper approvals
Support onboarding and employee documentation processes
Maintain organized records of all employee lifecycle transactions
Respond to employee queries related to HR operations

4. Policy & Compliance

Ensure HR processes are aligned with company policies and regulatory requirements
Support implementation and communication of HR policies and procedures
Maintain proper documentation for audits and compliance purposes

5. Employer Branding & Engagement Support

Assist in executing employer branding initiatives and engagement activities
Support recruitment campaigns, internal communications, and HR events
Contribute to enhancing employee experience and organizational culture

Requirements

2–4 years of experience in HR Operations
Bachelor’s degree in HR, Business Administration, or a related field
Strong proficiency in Microsoft Excel and database management
Experience in managing attendance systems and HRIS
Good understanding of HR policies, labor laws, and compliance
Exposure to employer branding or employee engagement initiatives is an advantage
Strong attention to detail and organizational skills
Good communication and interpersonal abilities

Compensation & Benefits

Competitive salary
Festival bonuses
Mobile & internet allowance
Career growth opportunities in a fast-scaling international fintech

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HR Operation Officer/Senior Officer

Job Description - HR Operation Officer/Senior Officer

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