HR Operations Coordinator (Maternity Leave Coverage - 12 months)

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionizing how value is generated, demonstrated, and communicated.

We are seeking a proactive and organised HR Executive to provide comprehensive HR administrative support and manage employee queries through our HR ticketing system. This role plays a key part in ensuring the smooth day-to-day running of HR operations by handling routine HR activities, maintaining accurate employee records, and delivering a responsive, customer-focused HR service. This is a fixed-term opportunity providing maternity leave cover, with an anticipated duration of approximately 13-14 months, to begin at the start of August. 

Key responsibilities include:

HR Administration

• Maintain accurate and confidential employee records and HR documentation
• Process HR administration relating to new starters, leavers, promotions, and internal transfers
• Support the administration of employee benefits, leave requests, and payroll-related changes
• Produce both standard and ad hoc HR reports as required
• Assist with the coordination and delivery of HR projects and initiatives

HR Queries & Ticket Management

• Act as the first point of contact for HR-related queries, providing accurate and timely guidance
• Manage and resolve HR tickets in line with agreed service level agreements (SLAs)
• Escalate more complex matters to the appropriate HR colleagues where necessary
• Monitor ticket trends and identify opportunities to improve processes and employee experience

Compliance & HR Policies

• Ensure HR activities are carried out in line with company policies, employment legislation, and HR best practice
• Support the development and maintenance of HR policies and procedures
• Assist with internal and external audits by preparing and providing relevant documentation

HR Data & Reporting

• Maintain HR systems and databases, ensuring data integrity and accuracy 
• Generate and analyse HR data and reports to support decision-making
• Provide insights and recommendations based on HR data analysis

• Degree educated in Human Resources, Business Administration, or a related discipline
• Previous experience in an HR Administrator, HR Executive, or similar HR support role
• Experience using HR systems and ticketing platforms is advantageous
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent communication and interpersonal skills with a customer-focused approach
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Able to handle confidential and sensitive information with discretion
• Analytical mindset with the ability to interpret HR data and produce reports

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:

• Private health insurance plus enhanced dental and optical cover
• Generous pension scheme
• 25 days paid holiday + bank holidays
• Group income protection
• Life assurance coverage at 4x base salary

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