HR Shared Service Specialist

United Comfort Group

HR Shared Services Specialist 

Reports to: Director, HR Operations
Location: Lorton, VA or Raleigh, NC or Sarasota, FL

ROLE OVERVIEW

The HR Shared Services Specialist serves as the primary point of resolution for employee and manager inquiries requiring policy interpretation, problem-solving, and end-to-end case ownership. This role manages complex transactions, supports HR compliance initiatives, and drives continuous process improvement while delivering a high-quality employee experience.

The Specialist operates independently on most HR operational matters and partners closely with Payroll, Talent, HR Business Partners, and operational leaders to ensure effective service delivery.

KEY RESPONSIBILITIES

Employee & Manager Support

· Manage employee and manager inquiries from intake through resolution.

· Interpret and apply HR policies, procedures, and programs to address employee questions and concerns.

HR Operations & Transactions

· Own employee lifecycle transactions end-to-end with minimal supervision.

· Support onboarding and orientation activities, ensuring timely system access, compliance, and employee readiness.

· Administer benefits enrollments, qualifying life events, and vendor coordination.

· Support workers' compensation and leave administration activities.

· Process corrective actions, terminations, employment verifications, and unemployment claims.

· Ensure data accuracy and compliance across all HR systems.

Compliance & Documentation

· Support HR compliance programs, audits, reporting, and recordkeeping.

· Maintain and update SOPs, knowledge articles, and training materials.

· Assist with acquisition onboarding, benefits transitions, and HR system integrations.

Process Improvement & Collaboration

· Identify recurring issues and process inefficiencies.

· Recommend improvements to enhance service delivery, accuracy, and employee experience.

· Support implementation of HR technology and automation initiatives.

Cross-Functional Collaboration

• Partner with Payroll, Talent Acquisition, Finance, HRBPs,      and operational leaders to resolve employee issues and improve processes.
• Support HR Operations initiatives, projects, and      system implementations as needed

QUALIFICATIONS

· 2–5 years of HR Operations, Shared Services, or HR Generalist experience.

· Strong understanding of employee lifecycle processes.

· Experience interpreting HR policies and procedures.

· Experience working within HRIS platforms and benefits administration.

SKILLS & COMPETENCIES

· Ability to interpret and apply HR policies, procedures, and guidelines effectively

· Demonstrates strong critical thinking and root-cause analysis skills

· Exceptional organizational skills with a high degree of attention to detail

· Excellent written and verbal communication abilities

· Effectively manages multiple priorities while meeting deadlines

· Maintains a high level of discretion, confidentiality, and professionalism

· Customer-focused with a proactive, solutions-oriented mindset

· Adaptable and comfortable navigating ambiguity and change