HR Shared Services Specialist

Join United Comfort Group, a premier HVAC and plumbing company with more than 900 dedicated employees. As an HR Shared Services Specialist, you will play a key role in delivering exceptional HR support across our diverse operating companies. This position offers an excellent opportunity to grow your skills while enjoying comprehensive benefits, including paid time off, health insurance, and a supportive workplace culture.

ROLE OVERVIEW

The HR Shared Services Specialist is a key member of the HR Operations team, responsible for delivering consistent, high-quality HR support to employees and leaders across United Comfort Group and its operating companies.

This role serves as the front line of HR service delivery, owning employee inquiries, transactional HR processes, and data accuracy while ensuring compliance, efficiency, and a positive employee experience. The Specialist partners closely with HR Operations leadership, HR Business Partners, Payroll, and Talent teams to ensure smooth execution of core HR services.

***This is not a remote position. The office is located in Lorton, VA***

KEY RESPONSIBILITIES

Employee & Manager Support

• Serve as the primary point of contact for employee HR inquiries via the HR Shared Services inbox (benefits, pay, policies, HR systems, employment verification, etc.)
• Provide clear, timely, and professional responses while maintaining confidentiality
• Escalate complex employee relations, compliance, or policy matters to HR Operations leadership or HRBPs as appropriate.

HR Operations & Transactions

• Lead new hire onboarding and orientation to include, but not limited to, on-site or virtual orientation for new employees, coordinating documentation, HRIS setup, benefits enrollment, and orientation logistics to ensure a smooth and compliant employee start experience
• Process employee lifecycle transactions accurately and on time (job changes, terminations, LOAs)
• Manage benefits administration, including enrollments, qualifying life events, and vendor coordination. Maintain the Paylocity Benefit dashboard daily.
• Assist with workers’ compensation case administration and documentation tracking
• Maintain accurate employee data in HRIS systems (e.g., Paylocity), ensuring data integrity

Compliance & Documentation

• Support HR compliance processes, including I-9s, audits, file maintenance, and reporting
• Ensure personnel records are maintained in accordance with federal, state, and company requirements
• Assist with acquisition onboarding activities related to HR systems, benefits, and employee records

Process Improvement & Optimization

• Identify recurring employee issues or process gaps and recommend improvements
• Contribute to the development and documentation of standard operating procedures (SOPs)
• Support HR technology enhancements, employee self-service tools, and AI-enabled HR solutions

Cross-Functional Collaboration

• Partner with Payroll, Finance, IT, and Talent teams to ensure aligned and accurate HR operations
• Support HR Operations initiatives, projects, and system implementations as needed.

QUALIFICATIONS

• The ideal candidate is detail-oriented, service-minded, and thrives in a fast-paced, multi-company environment.
• 2–5 years of experience in HR, People Operations, or Shared Services
• Experience supporting HR transactions, benefits, or HR systems preferred
• Familiarity with HRIS platforms (Paylocity experience a plus)
• Strong understanding of HR fundamentals and employee lifecycle processes
• Knowledge of basic employment compliance requirements

SKILLS & COMPETENCIES

• Ability to manage multiple priorities and meet deadlines.
• High level of discretion and professionalism.
• Comfortable working in ambiguity and adapting to change.
• Familiarity with HRIS platforms, especially Paylocity, is a plus.

Don't miss this time-sensitive opportunity! Apply now to become a vital part of our enthusiastic team at United Comfort Group!

Headquarters UAT

Work schedule

• Monday to Friday

Supplemental pay

• Supplemental income

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Referral program
• Employee discount
• Other