HRIS (Workday) Specialist

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

GCE is seeking a Human Resources Information Systems (HRIS) Specialist to support the HR system, Workday HCM. This role plays a critical part in monitoring the HRIS ticketing system, actively working tickets, and partnering with internal customers/stakeholders to troubleshoot issues and deliver timely, high-quality solutions. The ideal candidate is customer-focused, detail-oriented, resourceful, and skilled at diagnosing and resolving system and process challenges.

What You Will Do

• Monitor and manage the HRIS ticketing system, ensuring tickets are prioritized, assigned, and resolved in a timely manner.

• Serve as a first point of contact for internal customers, providing clear, professional communication throughout the lifecycle of each request.

• Provide support for Workday HCM, including researching and resolving system issues, and escalating complex cases as needed.

• Work with internal teams to identify root cause analyses for system issues and recognize process improvement opportunities across Workday.

• Develop and distribute communications to users regarding instructions, system outages, and other changes.

• Maintain data integrity in Workday by conducting regular data audits and cleanup efforts.

• Successfully complete requests for data corrections, organizational moves, position updates, reporting, and other Workday-related requests.

• Identify, create, and update Workday job aids for end users.

• Assist the HRIS team in testing system modifications.

• Coordinates, schedules, and tracks progress of HRIS projects.

What You Will Have

• 2+ years' experience supporting HRIS systems and processes; Workday HCM experience preferred.

• 2+ years’ experience working in or supporting HR functions, such as compensation, benefits, employee onboarding, payroll, recruiting, talent development, and timekeeping.

• 1 + years’ experience handling high volume requests in a ticketing system, shared inbox, phone queue, or case management system, with responsibility for troubleshooting issues, problem solving, and delivering timely solutions to customers.

• Bachelor's degree required; may be substituted with equivalent years of relevant, demonstrated work experience.

• Self-starter with demonstrated success in previous roles working independently, exercising strong time management, and completing tasks efficiently with minimal supervision.

• Strong collaborator with proven experience partnering within HR and across departments, effectively engaging with employees and management at all levels, participating in regular team meetings, projects, and initiatives.

• Strong oral and written communication and active listening skills, with a focus on customer service and the ability to simplify and communicate technical concepts to non-technical audiences.

• Exceptional attention to detail, resulting in work with a high level of accuracy.

• Ability to appropriately handle sensitive information and maintain confidentiality.

• Demonstrated experience working effectively in a fast-paced corporate environment.